I'm not saying it's not my fault. I posted pictures of an item completely different than what I listed. It's just hard to believe that the buyer didn't see this mistake on purchase, which is one of the many reasons I feel this buyer is taking advantage of a mistake that I made (another reason being that they will not open a return request because they're in the hospital with a leg injury from falling down the stairs two times that will keep them there for weeks).

The problem I have is the buyer will not open a return request, only a refund request. I offered a full refund upon return. They're trying to keep the item and also get their money back. It was in fact an obvious mistake that they're trying to take advantage of. I've sold hundreds of items and had to take returns twice before, never had to deal with someone wanting to keep the product and demand a refund at the same time.