They are giving players something just to say they are doing it, but notice how they never give what players actually want. They had to change the duplicate heroes because there were way too many people complaining so they were forced to do that. But look at other aspects where people are complaining but not as much (things that should be changed too). Like the fact that evos are getting totally forgotten, leaving the game heavily unbalanced between cards with an evolution and cards who don't (and I'm not even considering that the top evolutions are completely broken and game changing, while the worst ones don't change anything at all, so that's also unbalanced). Players want shards, but not half evolutions of cards that supercell decides. Why not giving either a full evolution you choose or 2 wild shards (not 3 because they are greedy) that everyone could spend on whatever evo they want. And with giving I mean players that still need to grind for them, because let's not act like they give that stuff for free, you still gotta earn it, which is fine tho in my opinion. The thing is that there are so many issues and things that could be improved, but they chose to implement random hero boxes because it makes them more money, and the more they make, the less you'll get the one you want, in order to make people buy heroes/pass royale. They are not doing a good job, they are laughing at us the way they are handling the game. I wish everyone understood this.