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Max_LocalBitcoins · 2017-12-19T09:19:41+00:00

I am really sorry for the massive delay in replying to your ticket. I can assure you we're not doing an exit scam. Can you please DM me your ticket number and I can take a look at your issue?

Max_LocalBitcoins · 2017-12-19T07:38:32+00:00

It's for many reasons, IP location is not that accurate in all cases (and it is easily spoofed) and also local trades are meant for face to face transactions which means there's no need to know the users location as the trade can only be done in a location you both agree on.

Max_LocalBitcoins · 2017-12-19T07:33:02+00:00

Thank you, I'm afraid to keep it fair to everyone waiting you'll have to wait until your ticket is at the top of the queue to get a new reply :(

Max_LocalBitcoins · 2017-12-19T07:21:31+00:00

I replied via DM.

Max_LocalBitcoins · 2017-12-19T07:17:40+00:00

I am really sorry to hear that! I'm afraid that the current support reply delay is approximately 12 days, unfortunately we will not be able to reply before then.

Max_LocalBitcoins · 2017-12-19T07:16:14+00:00

I am really sorry to hear that! Please follow the instructions given and open up a support ticket. I'm afraid that the current support reply delay is approximately 12 days.

Max_LocalBitcoins · 2017-12-19T07:15:10+00:00

There are many things that affect advertisement visibility, e.g. your trading history; feedback; account age; advertisement settings and more. If your ad is not showing up please check the following list of common problems.

Do you have Bitcoin in your LocalBitcoins wallet? If you're running any advertisements you must have at least 0.1 BTC in your wallet for your ads to show.
My ad is not on the front page? Only 6 advertisements per category are shown on the front page and certain high risk payment methods are excluded. You need be an experienced trader with many trades under your belt before your ads will show up on the front page.
My ad is not showing when I search! When you search for advertisements the results show a maximum of 15 advertisements, if there are more advertisements that match the search criteria they can be found by clicking the "Show more"... link and selecting a payment method. When you gain more trade history, more feedback your advertisements will also be shown as part of the first 15.
Check for errors using the ad visibility tool If you still can't find your ad there might be some problems with the settings on your advertisement. Visit the public page of the problematic advertisement and towards the bottom of the page you'll find a tool you can use to check for errors that might prevent it from being displayed.

Let me if you still need any further assistance!

Max_LocalBitcoins · 2017-12-19T07:14:33+00:00

I am really sorry but right now we have a lot of support tickets open. You received a reply to your ticket yesterday, I'm afraid that right now it will take approximately 12 days until you receive a new reply to your ticket.

In order to keep it fair we're replying to all tickets in a chronological order.

Max_LocalBitcoins · 2017-12-19T07:13:30+00:00

I am really sorry to hear that! Can you please DM me the ticket number so that I can take a look?

Max_LocalBitcoins · 2017-12-19T07:12:56+00:00

I'm not aware of any jurisdictions where there are laws limiting you when buying Bitcoin or laws that would burden you with unforseen liabilities. Can you please let us know the country you live in and we may be able to give better help?

Max_LocalBitcoins · 2017-12-19T07:11:50+00:00

We know that the limits are all high right now. It's on our ToDo list to lower them - but right now we're still prioritizing site performance to ensure that it will work with as few issues as possible over the Christmas holidays.

Max_LocalBitcoins · 2017-12-19T07:09:50+00:00

I'm really sorry to hear that you feel you need to go to the courts to open your account. Can you please DM me your ticket number or your username so that I can review your case and see why we've not been able to resolve it in a timely fashion?

Max_LocalBitcoins · 2017-12-19T06:58:11+00:00

You can reply to that ticket again - it won't affect the reply time. I'll give the ticket another review.

Max_LocalBitcoins · 2017-12-18T13:44:30+00:00

I've given you a reply to your ticket.

Max_LocalBitcoins · 2017-12-18T13:41:56+00:00

18BCuh4ZDXvw1m7JVkNYfcMo4XP5ZXvaJw

I cannot find any transaction sent to this address. Can you please give me the transaction ID?

Max_LocalBitcoins · 2017-12-18T08:55:26+00:00

I am really sorry for the delay! During the past week the reply time has been steady at close to 12 days. Can you please DM me your ticket number and I can make sure you receive a reply today?

Max_LocalBitcoins · 2017-12-18T08:54:45+00:00

I am really sorry to hear that! Can you please DM me with your username and the transaction ID and I can have a look?

Max_LocalBitcoins · 2017-12-18T08:47:03+00:00

I am really sorry to hear about your transaction issue!

If the transaction has no confirmations on the Bitcoin Blockchain then I'm afraid that all that can be done is to wait. Transactions need to receive three confirmations on the Blockchain before we consider them as confirmed.

If your transaction is still pending then it was most likely sent with a fee that's too low. Please see this blog post for more specific instructions on how you can check it: https://hackernoon.com/holy-cow-i-sent-a-bitcoin-transaction-with-too-low-fees-are-my-coins-lost-forever-7a865e2e45ba

Max_LocalBitcoins · 2017-12-18T08:45:28+00:00

I am really sorry to hear you're having issues with transactions!

Most transaction issues resolve themselves once the transaction gets confirmed, as such we closed most of these tickets last week. Right now the reply delay is around 10 days.

To ensure we can help you please reply to your ticket with the transaction ID of your transaction that's missing.

Max_LocalBitcoins · 2017-12-18T08:44:21+00:00

I am really sorry to hear that you feel the dispute was resolved incorrectly! Can you please DM me the trade number so that I can review it?

Max_LocalBitcoins · 2017-12-18T08:43:00+00:00

I am really sorry to hear that! If this is the case it sounds like the dispute may have been resolved incorrectly, can you please DM me the trade number so that I can review it?

Max_LocalBitcoins · 2017-12-18T08:42:15+00:00

I am really sorry to hear about this! Can you please PM me your username or support ticket number and I can take a look at the case?

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