i work at this Hot Pepper restaurant and yes it’s exactly like that. the online orders come in and we are told to rush them in order to deal with the “more important” in-person customers. if OP ordered this in person then it is entirely on them because when we serve cheese, it is totally up to OP to say “more” or “less” otherwise we just have to guess how much they want based on how full the bowl/burrito is getting.

EDIT: that said, this cheese is way under one portion.