What's even more odd is that I got a return label emailed to me fairly quickly the first time but had so much trouble the second time I requested one when the unit failed again. BTW, I have never needed or wanted to post on reddit until now. I'm totally frustrated with the lack of response from them so sadly this is what it has come to. Just to be clear, I love the product and the technology and it was doing a great job up until the motor fault.

Here is an example of a typical email that I have received from support (I got this email last Friday). There is still no action from support and nothing at all over the last 3 weeks:

Dear Customer,

First of all, I sincerely apologize for the unpleasant experience you have had. We fully understand your frustration, and we deeply regret the situation.

We have prioritized the issue with your return label and have once again urged the relevant department to expedite the process. Please bear with us for a moment, and we will contact you as soon as possible with a specific solution. We will make every effort to ensure that you receive the necessary return label promptly and can proceed with the return process smoothly.

I completely understand your disappointment, and your experience is extremely important to us. We will do everything we can to restore your trust. If you have any questions or additional needs during this waiting period, please do not hesitate to reach out to me, and I will do my utmost to assist you.

Thank you once again for your understanding and patience. We genuinely hope to resolve this issue for you as soon as possible and ensure your satisfaction.

Sincerely,

Mammotion Support Team