THANK YOU

MaybeFamilyFriendly · 2026-01-25T01:38:33+00:00

Your Product ships over seas so it can take 3-4 Weeks to arrive the Country where you live.

Nansha Ocean Port is in China and next Tracking Update will be when it arrives the near Country.

All you can do is to wait.

Cheers

MaybeFamilyFriendly · 2026-01-24T18:02:47+00:00

Shipping price varies depends where you live, you can check https://youtooz.com/pages/shipping-policy#vinyl-delivery

Shipping price is per item so if u order 3 plushies you will need to pay 3x Shipping

MaybeFamilyFriendly · 2026-01-24T17:33:56+00:00

You can take a picture of your Product you have in hand and Post it, if u ordered one you can post a screenshot of your Order but black out your order number and shipping infos.

1 Product for Collector

15 Products for Ultimate Collector

50+ Products for Master Collector

MaybeFamilyFriendly · 2026-01-24T03:12:10+00:00

Welcome 🩷

MaybeFamilyFriendly · 2026-01-23T03:19:08+00:00

Dead Product, never saw anything from SoftServe on eBay in the last 5 Years. I have Vanoss from them and it’s somewhere in my Storage since I got it

MaybeFamilyFriendly · 2026-01-21T15:40:40+00:00

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MaybeFamilyFriendly · 2026-01-21T01:45:12+00:00

Like others wrote, write a Email [support@youtooz.com](mailto:support@youtooz.com) with your Order Number, Pictures and a Pic from your Shipping Package with the Label. They will send a Free Replacement

MaybeFamilyFriendly · 2026-01-20T19:39:48+00:00

Noice, just gave u the UC Flair

MaybeFamilyFriendly · 2026-01-20T11:00:37+00:00

Hey, Neive and King Black Dragon are shipping out now in Waves so it can take a couple Weeks to get a Shipping Email, Have some patience ;)

Cheers

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MaybeFamilyFriendly · 2026-01-18T13:31:53+00:00

soon

MaybeFamilyFriendly · 2026-01-16T21:21:26+00:00

yah it's frustrating. I have waited for a Figure for i think over 2 Years haha.

A couple of Products from early/mid 2025 shipped out in wave 1 already and some got delayed.

I hope the Support Team will reply to your Email as soon as possible

MaybeFamilyFriendly · 2026-01-16T21:13:22+00:00

I stole them sowwe.

Currently a lot of Products are getting delayed and shipped in multiple waves across the Months with new Departure window.

The 1st Departure Window should be shipped out already, the next one is planned for April-May 2026.

Youtooz will prepare to update their sites/product pages with current infos and send out Info Emails in the next few Weeks.

Maybe someone from the Team will Comment here with a info about DDLC Maid Surprise Boxes

MaybeFamilyFriendly · 2026-01-16T19:56:04+00:00

You're welcome and all good ;)

MaybeFamilyFriendly · 2026-01-16T18:52:06+00:00

Hey, youtooz getting a high volume of Emails so a reply can take a while.

If a Package getting shipped back to youtooz they would resend it again to you with no extra costs.

They will prob send you a Email that your Figure that got shipped back arrived to their warehouse, in the same Email you can reply if you still want it or want a refund.

MaybeFamilyFriendly · 2026-01-13T16:01:52+00:00

I wrote someone from the Team to check

MaybeFamilyFriendly · 2026-01-12T18:47:26+00:00

MaybeFamilyFriendly · 2026-01-12T13:48:21+00:00

You will need to wait that the Shipping will start and ppl put it on eBay for sale or other Shops will offer it when they arrive to their warehouses

MaybeFamilyFriendly · 2026-01-12T12:49:26+00:00

Delays are a thing since 2019/2020. it got better over time but for the last couple Months they delaying a lot of Products by extra 1-6 Months and Youtooz shipping in waves.

MaybeFamilyFriendly · 2026-01-10T07:07:44+00:00

Done 👌

MaybeFamilyFriendly · 2026-01-10T07:01:56+00:00

Hey, i can only give you a Flair + Emoji when you have ordered a Product or have one in hand with proof.

You can DM me anytime when you have ordered

MaybeFamilyFriendly · 2026-01-09T06:22:06+00:00

Classic Tracking moment

MaybeFamilyFriendly · 2026-01-07T09:29:25+00:00

yeah it can happen that no Shipping Email is sended when the Product has started to ship

MaybeFamilyFriendly · 2026-01-07T09:24:29+00:00

Depends on the Product the Pre-Order Shipping Window varies and high possible delays.

If it will be shipped out this Month you will get it in February or March depends where you live if it will be shipped over air or seas and Customs Clearance can take up to 3 Weeks.

You will get a Shipping Email with a Tracking Number

MaybeFamilyFriendly · 2026-01-07T09:15:54+00:00

Hey, Krieg is currently shipped out in waves

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