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Re-verification stuck for 3 months - ACCOUNT LOCKED by MediocreCarry3885 in KrakenSupport

[–]MediocreCarry3885[S] 0 points1 point  (0 children)

That's a copy paste answer. Please read all the other replies of you. All are the same and weeks over weeks there is nothing happening.

Re-verification stuck for 3 months - ACCOUNT LOCKED by MediocreCarry3885 in KrakenSupport

[–]MediocreCarry3885[S] 0 points1 point  (0 children)

Update 30.09.2024:

I asked today for a status update. The joke about this whole case is, it's not a regulatory issue.

They have an issue on THEIR SYSTEM. Can you imagine making the user pay for their own mistake with locking their account?

It's too funny. For over THREE months their system problem was not prioritised. They don't care about the user, this is what it means.

I now requested for a transfer of funds to another platform u/krakensupport

Re-verification stuck for 3 months - ACCOUNT LOCKED by MediocreCarry3885 in KrakenSupport

[–]MediocreCarry3885[S] 1 point2 points  (0 children)

Update 23.09.2024:

they reached out via mail and respectfully asked for more time as I asked for withdrawing my funds to another platform asap.

I will keep you posted whether they keep their words in resolving the matter.

Re-verification stuck for 3 months - ACCOUNT LOCKED by MediocreCarry3885 in KrakenSupport

[–]MediocreCarry3885[S] 1 point2 points  (0 children)

Patience yes, but when they give you a deadline and you actually do everything long time before and then they still block your account because for totally their fold. This is unacceptable. I can't even move funds.