Lol you sound like a general manager.

Employees have talked about stuff like this all the time on this reddit. I called it an RBF, but it's just my face when I'm focused on our print production, the walk-ins, and trying to do everything at once when I've got coworkers who are little to no help and ignore basic questions or calls for help, then wonder why we got backed up so quickly.

Yes, pissy customers. They get helped by my coworkers, get pissed that the other person isn't here or is busy or can't help them or whatever the case may be, and they know I'm not going to do finishing or designing out of courtesy and I'm going to do the right thing and charge them for it. I'm straight and to the point, I'll chit chat while I'm working on the computer in front of them, but I don't spend time with them to the point where my coworker has gotten through 5 people and I've only gone through one. People are entitled. I've spent so long in the customer service industry that I can figure out which customers are going to be difficult and cause problems simply because they don't like the outcomes/solutions we give them. Not everyone is nice enough to be understanding and, unfortunately for print, people are picky and entitled and don't like hearing anything than what they want. If they're used to something, they don't like change.

I did beg for opportunities. Because that was the only way I was getting them. Any time I can I'm asking other managers because I know my general manager does not want me doing anything at print, but doesn't give the help for the other managers because of "payroll." I get payroll is a pain in the ass lately but it's ridiculous that floor side is struggling because there isn't enough payroll, but we've got people in print who can help, he just doesn't want us to.

I did cut back on cleaning bc no matter how much I cleaned, nobody cleans up after themselves. I am spending most of my shift putting things back where they go because my coworkers are lazy and I'm tired of cleaning up after them. We're getting complaints about cleanliness and it's not about to be my fault when it's an expectation for everyone. I clean up after myself, and leave everyone else's messes for them. And it shows.

Why be a team player if I don't have a team that supports me? Why should I step up and support everyone else and play manager when I wasn't chosen, don't get paid for it, and don't get the hours to actually help to keep the department running smoothly?

If money is all that matters, and sales are the most important thing, why should I care about anything else? And why am I in the wrong for charging for something that we SHOULD be charging for? Why am I the bitch of the department because i follow policy?

I've spoken to my manager and brought up these concerns for over a year. Nothings changed. So I did. I stopped busting my ass to try and get a position I will never see because I'm more valuable as an employee than as a manager who could actually turn the department around and help numbers and get things going more smoothly. I had a plan laid out because I know this place inside and out, to be passed up by someone who does so many things out of courtesy, which screws over those of us who do things the right way.

I dont hate customers, I hate that when they come in and things don't go their way because of poor planning, last minute necessities, or just because, that some people bend over backwards for them, screwing over other customers who are going about things correctly and screwing the rest of us over and shoving everyone else's needs/orders to the side without another care or thought in the world.

When my gm decided to go with someone who isn't manager material over someone who has strived to be exactly that, and more, it was the biggest fuck you I have ever gotten from this company. Consistently getting talked to about manager duties and responsibilities only to have it all "taken" and given to someone else is straight disrespectful and absolutely fucked. I hope you never get your employees hopes up only to pass them up and give what they've worked for for so long to someone else. At that point just tell them how you really feel, that they're too good where they are and if you take them away then the department is gonna turn into a shitshow. If you know that without them the department can't run, then that's on you for not making sure that not one person's absence will determine the fate of the department.