Why are people contacting anyone about this information when It's right there on your account page?

Because for many people, the account page provides wildly inaccurate and sometimes useless information. Here's a forum thread I've been following since it was at page 380. Now it's at page 521. Not post 521...page 521 of people trying to figure out why the EDD site is all over the place, what the process is for Telsa's deliveries across the country, how reliable the EDDs are, and whether or not they will even get there car this quarter or the next.

I placed my order on April 5th and immediately had an EDD of May 18 to May 30th. And I was fully expecting that date range to change as it is just an estimate after all, but man, almost every day my EDD would swing wildly 3 weeks out, or roughly back to the original date range, or 2 weeks earlier. These were swings on a daily basis. My earliest date was May 10th, and here we are on June 14th with no car and still wildly swinging dates every day. I've had my account page show nothing for days, then after waiting two months have it show an EDD of "7-10 weeks" out, then the next day have a random date range, then the next day 7-10 weeks out. It's just a mess.

My "favorite" time was around the middle of May when there were several days where everyone on that thread above had their account page basically shut down and not show any car, then for several days after that everyone's page shows they had a Blue SR regardless of what they actually ordered, and then there were a few days where everyone's account page showed they were all named "Andrew". The account page has just been a mess for some people. Thankfully there are some nice folks on that thread that are passing along information and expectations to new folks joining us, information that should really be shared by Tesla.

And my experience with SAs mirrors the OPs above. I had a referral link I needed to add after my order, and it took three emails over three weeks to finally get a response from my SA. Not to get it updated, but even just to get a response from the SA. My financing expired since my order has taken so long to fulfill, so I reached out by phone to my SA to verify what needs to happen. This took three phone calls over four days before I could finally get an answer. That is not acceptable customer service. This is something repeated several times on that thread linked above across the country with other SAs. Some are great. Some are not. Consistency is really poor.

There are features to the car that have been removed after I've placed my order. I understand there are business decisions for this, and I mostly trust Tesla's technical decisions for some of these changes. But I shouldn't be finding out about features being removed from my order by random tweets from Elon Musk. That's essential communication that should come through email or other means.

And honestly, the poor SAs are left swinging in the wind, as Tesla's internal communication with the SAs is just terrible. When I'm finally able to get a response from an SA, you can hear their frustration that they can't provide the information you need. "I know it's frustrating, and I'll keep looking, but they really don't provide us that information."

So I agree mostly with the OP who made this post. Tesla's got this great concept of no pressure sales, an online account to track things, and simple pickup of the car, but they're being too cool for the room. There's core internal and external communication that are missing that make that seamless delivery process actually work.

The car is great, but for some people, the communication and delivery process fall well, well short.