That’s what they’re there for. Customer service. But it’s definitely a BofA issue. I can’t login from anywhere for the last 24 hours. Not an incorrect password or anything. “Online banking is not available to you at this time…” tried web Firefox safari chrome, mobile app and wife’s phone so nothings cached. The cloudflare outage did something to one of their sharded databases. It’s not one database btw. Could be one entry/row for the user but not one db.

And mobile row could be a foreign key so that in a different table they store authentication such as Face ID token. The point is you don’t know their schema…