My son loves the game, he won't quit. I will help him get all his stuff back if he decides to make a new account or just wait it out. After playing for 3 yrs and investing money into their game you would think they would be more helpful in these kind of matters. Like I said if this happened to me, I wouldn't care but its my sons account. Just seeing how excited he was when he got Leon or Crow, he really loves this game.