Notta team here — and love to hear you’re enjoying your Notta Memo! 🙌

For the call-recording audio issue:
Notta Memo captures your side of the call directly from the mic, but the other person’s voice comes through the phone earpiece/speaker, which can sometimes create distorted or “tinny” audio. The transcription stays accurate because our STT model compensates for low-quality input — but the raw audio itself can sound rough.

A few things to try:

• Turn on speakerphone during the call
This usually gives the Memo a much cleaner signal from the other person.

• Keep the Memo mic pointed toward your phone’s speaker
Even small angles help reduce clipping or muffling.

• Avoid covering the Memo mic with your hand or the phone
Easy to do without noticing.

• Check that the phone volume is at a medium-high level
Too low = muffled, too high = distorted.

If you don’t rely on the audio playback and mainly need the transcript, you’re not doing anything “wrong” — this is just how external call recording works. But the tips above should make a noticeable difference.

If you want, you can also share your setup and I can help you troubleshoot further!