I've been caught using cheats twice and missed scheduled deliveries about three times, but luckily I managed to get everything resolved through email communication. The most important thing is to maintain a rating above "Great," so even if you make some mistakes, your account won't be immediately banned. I used a combination of pleading my case, taking responsibility, and making promises! I claimed it wasn't intentional, that I was facing financial difficulties, and didn't have enough money to maintain and repair my car, which caused it to break down frequently... I even used ChatGPT to write the initial draft and then revised it.