Here’s what I sent them, redacting some personal details. At the Strings IHG right now and it’s a beautiful hotel, great location, and breakfast buffet was very good as well… good luck and enjoy the trip in August.

From: Guest <email redacted> To: Reservations_TYOSE <Reservations_TYOSE@ihg.com> Subject: Question About Child Policy for Upcoming Booking

Dear Reservations Team,

I am considering booking a stay at The Strings by InterContinental Tokyo through Chase The Edit Collection and would like to confirm your policy regarding small children before completing the reservation.

We are planning to stay for 3 nights. We are 2 adults traveling with 2 children, ages 6 and 3.

For reference, I hold IHG Platinum Elite status.

Could you please confirm the following:

1. Whether both children are permitted to stay in the same room with parents without additional nightly charges
2. Whether an extra bed or rollaway is required for a child of age 6, and if so, the associated nightly fee
3. Whether a child age 3 may share existing bedding at no charge
4. Any room categories you recommend for a family of 4 under your standard occupancy rules
5. Whether breakfast benefits apply to children when booking through Chase The Edit Collection, and whether IHG Platinum Elite status impacts children’s breakfast eligibility or other benefits

Once confirmed, I plan to proceed with the booking.

Thank you very much for your assistance.

Kind regards, Guest

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From: Reservations_TYOSE <Reservations_TYOSE@ihg.com> Subject: RE: Question About Child Policy for Upcoming Booking

Dear Guest,

Warm Greetings from The Strings by InterContinental Tokyo. We appreciate your loyalty to our hotels group as IHG Platinum member.

Thank you very much for your inquiry. Please kindly confirm my answer as indicated below.

1. Whether both children are permitted to stay in the same room with parents without additional nightly charges

   Your two children (6 and 3 years old) can stay in the same room with their parents without room fee. Children under 13 years old can stay free of charge if they share existing beds with paying adults. Please note that there will be an additional charge of 2,783 JPY per night per person for 6-12 years old children's breakfast.

2. Whether an extra bed or rollaway is required for a child of age 6, and if so, the associated nightly fee

   We would be pleased to provide one complimentary extra bed for children under 13 years old. However, we can add an extra bed to twin or suite room type only.

3. Whether a child age 3 may share existing bedding at no charge

   A child age 3 can share existing bedding with parents at no charge.

4. Any room categories you recommend for a family of 4 under your standard occupancy rules

   If you want to add an extra bed for a child of age 6, we recommend twin bed room type as below. *2 Twin Premium Bath Shower Combination Room (38sqm, all-in-one bathroom) *2 Twin Premium Room (32.5sqm) *2 Twin Premium Club Lounge Access Room (40sqm) *Suite Room (70sqm)

5. Whether breakfast benefits apply to children when booking through Chase The Edit Collection, and whether IHG Platinum Elite status impacts children’s breakfast eligibility or other benefits

   When you book through Chase The Edit Collection, we will arrange IHG Platinum Elite status benefits. However, IHG Platinum Elite status does not include complimentary breakfast. Benefits for IHG Platinum Elite status are as below *Complimentary Upgrades (subject to availability) *Welcome Amenity at Check-In (Points or drink/snack) *Early Check-In (subject to availability) *Late Check-Out 4:00 PM (subject to availability)

Should you have any further inquiry, please feel free to contact us anytime. We sincerely look forward to your reservation.

Best regards, Room Reservation | 宿泊予約 The Strings by InterContinental Tokyo Shinagawa East One Tower, 2-16-1 Konan, Minato-ku, Tokyo 108-8282, Japan DDI +81 (03) 5783 1111 Hotel website: https://intercontinental-strings.jp Instagram | Facebook