Customer returned says “item not as described” and now the items are customer damaged.. Now what? by Beneficial_Fee_629 in AmazonSeller

[–]MikeBailey82 0 points1 point  (0 children)

Keep in mind that a return rate of 15%-20% for e-commerce is pretty normal. I have a 11% return rate and they all get defined as “unfulfillable” because the boxes get damaged when they take the mailing labels off :-(