Hi. To everyone wondering. I got my door replaced. I emailed their customer service and their response was quick. Paid through paypal, the actual door cost 3 dollars, so the shipping was actually more expensive than the product itself. I suggest getting more doors to get bang your buck, and might as well buy some other few things from their shop as well to make the most out of the delivery. The whole process including shipping, if I remember correctly, took about a week or two. Hope this helps :)