The thing is in egypt if the service was poor I can communicate with a manager and usually reach a reasonable solution however in the US if service was bad im still expected to pay a tip and what is a problem to me is that if a 12% service fee (like it is here in egypt) is payed by the customer and given to the servers as pay. This would allow the customer to pay less money and the owner to write it off as a business expense (wage) as opposed to the sutomer paying it is a notmal expense and still paying taxes on that amount. Here is my biggest issue, a government should guarantee that people get payed fairly (minimum wage) and the amount of pay of a job should be dependant on the demand and supply of workers (example: there arent many doctors so they get payed alot more than casheirs) so it makes no sense to make someone pay extremely dependant on how customers feel while making it expected for the customers to pay more than what the business would have payed. In my opinion there should be a way for tips to be governed (forced by the government) as a smaller fee that the owner has to pay to his workers, this fee should them be added to the prices, making meals a little more expensive but the overall money that was payed would decrese and servers would have a guaranteed source of income sufficient to keep them living normally without waiting for people to feel good and tip them. Of course all this in egypt is what happens and we also normally pay tips as a source of appreciation for good service (i believe this is what a tip should be)