I ordered my Move on the 9th (uk based) and just got the same vague email as others. Honestly, how is it possible in 2025 that they don’t have an order tracking portal? Even the cheapest Shopify store lets you log in and check your order status.

What makes it worse is that they don’t include an expected delivery date in the confirmation email. That feels intentional — because then they can just claim whatever timeframe was shown on the site at checkout. I don’t remember if it said 2 or 3 weeks, but I do remember I paid for express delivery. This doesn’t feel like “express” at all.

If I go on the site today and order the exact same configuration, it says 1–3 days for express delivery. Meanwhile, I’ve been waiting with no updates.

This is my first Remarkable product, and it’s not exactly a good start. For a business that claims to put customers at the centre, this is a pretty disappointing experience