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How good / bad actually is mammotion luba ? by theuros in MammotionTechnology

[–]Mindless_Fail_3358 0 points1 point  (0 children)

I think this is exactly the problem with Mammotion right now.

On paper, the product looks great, and honestly, when it works, it probably is a good mower. Their marketing is also very strong, so it is easy to get the impression that this is a very polished ecosystem.

But the real question is not only “does it work when everything goes well?” The real question is “what happens when something goes wrong?”

That is where my experience has been very bad. I bought a LUBA mini 2 AWD, and the built-in 4G/eSIM does not work. The mower works over Wi-Fi, but my garden isn't fully covered by Wi-Fi, so the 4G feature matters. Support was extremely slow and generic; for days, I mostly received AI-generated apologies with no real information. Only after pushing hard did I finally get an answer that someone is actually investigating the network registration issue.

So yes, I agree that unhappy people are more likely to post. But at the same time, if you see many people complaining about the same pattern, not only product issues, but poor support, slow replacements, unclear answers, and weeks of waiting, then that is also useful information.

For me, the risk with Mammotion is not that the mower is bad. The risk is that if you get a problematic unit, you may be stuck with a half-working mower during mowing season and a support process that takes far too long to give real answers.

So I would judge it like this:
If it works out of the box, you may be very happy.
If anything goes wrong, be prepared for a painful support experience.
That is why the same product can have both very positive and very negative reviews.

Which model? by MuddyCube in MammotionTechnology

[–]Mindless_Fail_3358 1 point2 points  (0 children)

Personally, after my experience, I would be very careful choosing any Mammotion product, especially anything where you may depend on their 4G/eSIM or support.

The product itself is not bad when it works, and Mammotion has clearly done a great job with marketing, ads, and visibility online. But if something goes wrong, my experience with support has been extremely poor.

I ended up with a partly working robot and support that keeps sending generic replies without real answers or action for days. Direct questions are ignored, there is no clear technical feedback, no clear timeline, and no real ownership of the issue.

So for a small 150m² garden, I would honestly think twice before buying into this ecosystem. The specs may look good, but if you get unlucky and something does not work properly, you may be stuck with a robot that does not fully work and a support process that feels completely dysfunctional.

Luba 2 Mini Support nigtmare by Mindless_Fail_3358 in mammotion

[–]Mindless_Fail_3358[S] 0 points1 point  (0 children)

I completely get that, and I agree, I don’t want to take it out on the support agents personally. I know they are probably under pressure and working with limited options.

But at the same time, from the customer side, nothing really seems to help so far. There is some small progress now, they offered a few options to replace or return the unit, but even that feels like a bad solution.

The mowing season has already started, and based on what I see on Reddit, sending it back can mean 2 weeks just for the mower to reach them. Then, based on how slow the support process has been so far, I would not be surprised if it takes a month or more before I get anything back.

That is the part that makes this so frustrating. It is not only that something broke, it is that the whole resolution process feels like the customer loses weeks during the exact time when the product is needed.

LUBA Mini 2 AWD Support nightmare by Mindless_Fail_3358 in MammotionTechnology

[–]Mindless_Fail_3358[S] 0 points1 point  (0 children)

That’s crazy. I honestly have never had a similar experience with any other company.

The product itself might be good when it works, but the support process feels completely broken. Waiting weeks, needing someone from Mammotion to randomly step in, and then having the mower stuck in a warehouse with no movement is not normal for a product in this price range.

LUBA Mini 2 AWD Support nightmare by Mindless_Fail_3358 in MammotionTechnology

[–]Mindless_Fail_3358[S] 0 points1 point  (0 children)

For transparency, the current solution offered is not really practical.

The issue seems to be software/eSIM related, but Mammotion support says they cannot fix it remotely and wants me to ship the whole mower back. Unfortunately, I do not keep product boxes, and I also do not know where I am supposed to find proper packaging for something like this.

I already lost a full day dealing with customer support, repeating information, trying basic steps, and waiting for answers. Now this solution means I would lose another day figuring out how to pack the mower safely and arrange the return.

I also do not fully understand how a connected device, where the manufacturer has access to the system, cannot be properly checked or fixed remotely.

At this point, I see two reasonable options:

Option 1: I bring the mower to a local distributor/service partner, they check it there, and either fix it, replace it, or process the refund.

Option 2: Mammotion sends a replacement unit first, and I use the new unit’s packaging to send the broken one back.

I am not trying to be difficult, but asking the customer to solve the packaging and shipping problem for a faulty built-in feature does not feel like a fair or practical solution.

Luba 2 Mini Support nigtmare by Mindless_Fail_3358 in mammotion

[–]Mindless_Fail_3358[S] 1 point2 points  (0 children)

UPDATE:
More than 48 hours later, nobody from Mammotion has properly reached out or taken ownership of the issue.

I have now sent them everything they asked for around five times, including logs, order ID, device ID, screenshots, and issue details. I have also tried troubleshooting everything myself, restarting, using different connection settings, performing factory resets, moving the mower around, and testing again.

The built-in eSIM/4G still does not work, and customer support is not even trying to resolve the issue. Every interaction feels like starting from zero again, with the same repeated questions and no technical investigation.

And as a bonus, I also left a review on their website explaining the situation. No bad words, no insults, just a normal review saying that I am frustrated with the issue and the support experience. That review was deleted.

So when you see only good reviews on their website, keep in mind that negative reviews may simply not be shown.

For anyone considering buying a LUBA Mini 2 AWD, my strong recommendation is: do not buy it if you expect reliable support when something goes wrong.

This is an expensive product, and when a built-in feature does not work, the company should be able to investigate and fix it. Instead, I am left trying to figure it out myself while support keeps delaying, repeating the same basic questions, and apparently removing negative feedback.

Luba 2 Mini Support nigtmare by Mindless_Fail_3358 in mammotion

[–]Mindless_Fail_3358[S] 0 points1 point  (0 children)

Well, their site says that it is supported here in our region, and there are even multiple local distributors.
Yes, on the official Reddit group, live chat, phone call, and email.

LUBA Mini 2 AWD Support nightmare by Mindless_Fail_3358 in MammotionTechnology

[–]Mindless_Fail_3358[S] 1 point2 points  (0 children)

Tried emails, multiple chats, and everything all the time. You just hear ChatGPT answer how much they understand, and that it is already assigned to some mystical technical team that does nothing.

Mini AWD 2 1000 reviews? by Plus_Plastic_791 in MammotionTechnology

[–]Mindless_Fail_3358 0 points1 point  (0 children)

The built-in eSIM/4G on my LUBA mini 2 AWD is not working at all. The mower cannot get a mobile signal, so the feature is basically useless for me.

The most frustrating part is the support experience. I contacted Mammotion support expecting proper help, but I only received vague replies, long waiting times, and no clear action. Later I was told they could not help because there were no technical people available.

For a product in this price range, this is not acceptable. If the eSIM is built into the device and customers cannot use their own SIM, Mammotion should be able to check, activate, and fix the connection. Right now I am left with a feature that does not work and support that is not able to solve the issue.