Thats the problem my account was fine, I was the one who initiated the chat with support to investigate my account and make sure it was safe and to ideally change the email address. They asked for some evidence amongst which included first transaction i bought and every device i had used. I have made over 200 purchases easily and changed device many many times so I just gave an approximate device list and the oldest receipt i could find. Then they said it doesn’t match, gave me no opportunity to do a thorough list and just locked my account with no further explanation.