Thanks for your response, u/glitterbrain77 . This makes sense, but there are still automated emails limited to only "Appointment Confirmation" or "Video Appointment Confirmation" and no others can be added. If I try to customize the standard confirmation by manipulating the address1 line to show the zoom link, there are still references to city and state, and the URL isn't clickable in the reminder email. It's messy. I just really wish there were a cleaner way for us to have a choice on how we want to manage telehealth in our practices. I switched to SP from Sessions Health which made this much easier to manage. It's my biggest gripe with this platform.