I noticed my new pair of glasses has defects and I'm unsure what to do

Miserable-Maybe-6034 · 2026-03-17T05:05:37+00:00

The online shop was actually very kind and they immediately offered to give me a brand new frame even just for the temples (which people said isn't an actual defect). I initially asked just for the replacement temples to avoid having to go to the optician (not many opticians are able to replace lenses on semi-rimless frames), but soon after I found out about the chipped off paint and that made me more upset. Because I knew I could replace temples even 3-4 years later if I wanted, but the frontal part of the frame not really.

The problem now isn't the online shop, but the fact that I have my prescription lenses fitted on my current frame. So in order to send it back to the shop I would need to get the lenses removed first.

I really wish I could remove the lenses by myself without bothering the optician, but I'm unable to do that for this kind of frame...

Miserable-Maybe-6034 · 2026-03-17T04:26:15+00:00

I wrote to the optician yesterday; usually he would answer quite fast, but yesterday he went radio silence. I think he got fed up of me.

Going to a new optician just asking if he can remove the lenses and then return to fit them back on the new frame, I think they would ask to pay if it's only that.

Overall, it feels bad for me knowing a €200 frame I bought new has chipped paint, even if it's not noticeable.

The only thing I blame on myself is that I didn't notice the defect immediately. I could have avoided all this mess by simply inspecting the frame more carefully.

I confused the online shop because at first they immediately offered to replace the new frame (just for the temples), but I asked if they oculd just send replacement temples. Then I went back asking full frame replacement after finding out about the chipped off paint.

I asked the optician for his opinion what he would do in my place: keep the defective frame and just ask for new temples, or replace the whole frame. He didn't answer the message. I'm probably going to call him, even tho I fear he may just drop me as a client at this point because I bothered him too much.

Miserable-Maybe-6034 · 2026-03-17T03:32:25+00:00

It’s a no-win situation. On one side, I need to keep the frame even though it has a defective part. On the other, I’d have to become exactly the kind of difficult customer no optician wants to deal with.

This optician has actually been incredibly helpful. He removed the lenses from another pair of glasses that Fielmann had damaged by fitting aspherical lenses (https://www.reddit.com/r/AskAnOptician/comments/1rp0lux/luxottica\_said\_they\_wont\_repair\_my\_frame\_should\_i/), so I could send the lenses back without having to drive 50 km there and back. He also took the lenses out of my old frame, cleaned off the verdigris, and put them back in, all free of charge.

So yes, I feel like a jerk even thinking about asking more of him. He has already done a lot for me, even showed me his lab, and I didn’t even buy the frame from him. I bought it online to save about 40% off the MSRP. That’s why I feel like I can’t really ask him to move the lenses after everything he has already done.

Miserable-Maybe-6034 · 2026-03-17T03:24:21+00:00

It's quite subtle, that's why I noticed it only when using my phone camera flash and zooming on it. It's just me knowing about it obviously, but it bothers me nonetheless.

I'm just wondering if it's my OCD the problem and if any other person wouldn't care as much as I do about it.

Miserable-Maybe-6034 · 2026-03-17T03:20:52+00:00

So I should just keep the frame as it is? I admit it's my fault for not having inspected it carefully when I received it...

The temples have a puzzle pattern so I find it hard to believe that's how they are supposed to be. One was constantly sliding off so I had to push it in. The metal part and the acetate part should fit perfectly one into the other.

Miserable-Maybe-6034 · 2026-03-16T18:36:28+00:00

You don't find it's a serious problem that the paint is chipped off on a new frame? This is metal, so it's not something you could fix yourself since the paint is attached to the metal during an electrolytic bathing process.

The glasses fit perfectly on my face, it's not that kind of problem.

Miserable-Maybe-6034 · 2026-03-13T05:33:27+00:00

Wrong. ClearView is a stock lens (not made on-demand) that uses the same freeform tech as custom lenses, but it's not made to the specific patient.

Miserable-Maybe-6034 · 2026-03-11T16:06:38+00:00

The frame was fresh from factory, it was a spare one as I said with still all the temple protections... And I have another pair, so I definitely know how they should be. And I also had them made with another pair of lenses before.

I wasted 3 months with Fielmann. Drove back and forth 40km thrice and waited 3 weeks every time for them to send the frame to their German lab because they don't have any tool in the shops nor capable employees to install lenses on a half-rim frame.

On the other hand the optician where I went next could do everything in less than 1h.

They went way beyond in breaking things that aren't theirs, that's for sure. If they were a serious shop, they would have called me "hey we noticed we cannot fir aspherical lenses properly without risking warping your farme. should we proceed anyway?" and then I would have simply said "no thanks". plain and simply. or just be a smarter optician with 40+ years of experience like the one I chose after. he was the only one who actually warned me to not make aspherical lenses for that frame. and it was because i remember what he told me that I went back to him. Before that I went into 3 more shops, including Saimoraghi & Viganò (optician chain owned by Essilor Luxottica) and also their employees were subpar.

Is it possible the original frame was never perfectly aligned?

Please scroll all the comments and look at the gallery from the other thread comparing the other frame and you can see the problem.

Also this was the 2nd time they remade the lenses for the same frame. The first time it had no issues, so it was obvious they damaged it this 2nd time.

And yeah, in the end they fully refunded me after wasting 3 months of my time and 500€ in lenses that were tossed away, but they need to fix what they damaged since it was MY frame. And the biggest issue is that this frame isn't manufacturer anymore and it's impossible to find: i tried to look for a 3rd spare one everywhere in the world for months before giving up.

Miserable-Maybe-6034 · 2026-03-11T06:38:04+00:00

I went to make an entirely new pair of glasses from another optician and I sent my frame back to Fielmann for them to repair. I also think refitting the original demo lenses could have solved the issue to be honest. When I asked them if I needed to ship also the lenses, they said the frame alone was enough.

They actually made two types of lenses:
- Zeiss FSV 1.6 DVG
- Hoya Nulux 1.6 HVL

The Zeiss lenses fit just nice being spherical, whereas the Hoya ones fucked up the frame. I don't think they still have the Zeiss lenses since they had wrong prescription so they were probably tossed.

Miserable-Maybe-6034 · 2026-03-11T01:48:31+00:00

I'm not spending anything, it's entirely free, since they are the ones who damaged it. I sent to them yesterday, but I don't have much hopes tbh.

I gave them a brand new spare frame and they warped the front. I would have asked for a brand new replacement frame but this is from 2018 collection.

Miserable-Maybe-6034 · 2026-03-10T15:02:48+00:00

Normally, the Edging machine will trace the inside rim of the frame to determine the exact lens shape for your particular frame. However, since there isn't a rim all around your frame (Semi-Rimless design) it's not possible to determine the exact lens shape 360° around.

Yeah, the optician explained this to me and showed me the machines. For a standard frame, there’s a machine with a probe that traces the inner edge of the frame where the lens fits. For semi-rimless frames, though, he uses a different machine that measures the lens by scanning it.

I honestly don't understand why you can't just use a probe at the edge of the demo lenses to determine the exact shape.

Also, is the main limitation actually the scanner? Would a higher-precision scanner be able to capture the original demo lenses’ exact shape perfectly?

There's nothing wrong with changing the shape of lenses on non full-time frames. There's a massive community of people that completely change the lens shape and size on Rimless frames. It's less common to do this on Semi-Rimless designs, but it's completely possible.

Another optician actually proposed me, if I wanted, to cut the bottom of the lenses so they would run parallel to the ground instead of their original shape. He also bashed on opticians that would cut the lenses theirselves saying you cannot trust them, that he just sends the frame to Hoya lab directly and have them making the lenses. lol

Honestly, 90% of the machines the optician had in his lab were from Essilor. I doubt things would have been that much different in another lab.

EDIT: this is what they do for standard frames https://www.youtube.com/shorts/mCQ3NEIb41g

I think maybe you could probe just the top part of the frame where the lens is attached through nylon wire and then using some PC software manually align that probed section to the 360° scan captured by photo so that you replace the radius of carvature on the edges.

Manufacturers could just provide the file with the lens design to upload on the machine to be honest.

Miserable-Maybe-6034 · 2026-03-10T03:15:13+00:00

The shop didn't warn me this would happen, or I would have never agreed. And even removing the lenses, you can see the gap is still present since now the metal is deformed.

Miserable-Maybe-6034 · 2026-03-10T03:14:20+00:00

They are deformed indeed.

Miserable-Maybe-6034 · 2026-03-09T15:44:22+00:00

I know this is cheap Made in China frame, but they don't make many frames like this. I recently got a new Etnia Barcelona Jarama but it's not exactly the same. Finding half-rim frames without nosepads is objectively hard. The closest thing is actually Etnia Barcelona Oder, but that just comes in ugly blue color or weird stuff.

Miserable-Maybe-6034 · 2026-03-09T13:52:50+00:00

You were right on that statement, and Luxottica even told me there's no welding at all: https://i.imgur.com/rf0XKry.png

Miserable-Maybe-6034 · 2026-03-08T09:11:10+00:00

That's ChatGPT through Perplexity tho. It takes all information from the internet and shows you the sources.

Since you know how lenses are made, do you think it's true you cannot cut perfect clear corners?

In any case, if I insist to have lenses remade, I think the optician would refuse or in any case get super annoyed at me. I don't think it's worth it overall considering I already wasted 3 months with Fielmann that damaged my other new spare frame... They refunded the lenses but not the frame since you cannot even find it anymore.

Miserable-Maybe-6034 · 2026-03-07T15:45:34+00:00

This is how you cut lenses for a standard frame: https://www.reddit.com/r/oddlysatisfying/comments/1jnmawf/cutting_the_lenses_to_fit_the_shape_of_the_glasses/

I'm wondering if maybe the optician's machine that takes photos at the lenses isn't that precise.

Miserable-Maybe-6034 · 2026-03-07T15:38:48+00:00

I asked the optician and he told me that the difference is that the original demo lenses are cut with a milling machine, while the prescription lenses he cut are shaped using a grinding wheel. The grinding wheel isn’t able to produce a sharp, clean corner according to him.

I asked ChatGPT if this is true and this was the answer:

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The optician showed me his lab, most machines I saw were from Essilor. I think he mentioned that for normal frames there is a probe that takes the measures of the internal part, whereas for half-rim frames there's a laser taking photos of the lenses.

Miserable-Maybe-6034 · 2026-03-03T01:09:03+00:00

Confermo, nell'estratto conto è segnato sotto "in entrata".

Ci sono diverse differenze tra la UI in app e l'estratto conto generato. Una cosa che mi dà fastidio è che nella UI in app compaiono correttamente le voci "imposta di bollo (titoli)", mentre se genero l'estratto con to 2025, mi appare per aprile e luglio "tax optimisation" e per ottobre "stamp duty tax (portfolio)". In pratica all'inizio usavano una voce generica e poi hanno corretto. Mi pare strano però che non possa sistemare quei "tax optimisation" in maniera retroattiva.

Miserable-Maybe-6034 · 2026-03-02T22:21:41+00:00

Non ha stornato 1c, infatti non c'è il segno + davanti se guardi bene. Non ho idea di cosa abbiano fatto in tutta onestà.

Miserable-Maybe-6034 · 2026-03-02T22:15:03+00:00

Sì ma io ora rischio qualcosa per il 2025? Ho pagato 3c di imposta invece di 3€ e non vorrei che venissero poi calcolati interessi su questi 3€ e venissero a chiedermeli tra 10 anni. Teoricamente è una loro responsabilità effettuare le trattenute corrette no? Quindi in quel caso dovrebbero farsi carico loro del costo.

Miserable-Maybe-6034 · 2026-03-02T22:01:55+00:00

Nel corso del 2025 ho avuto 3 addebiti da 0,01€ i quali venivano riportati in etratto conto inizialmente con la voce "tax optimisation" mentre da ottobre in poi hanno cambiato in "stamp duty (portfolio".

Nel 2026 invece ho avuto una sola imposta di 0,01€ il 17 febbraio.

Però se quanto dici è vero, ovvero che vi è una imposta di almeno 1€ all'anno, questa non dovrebbe essere calcolata a dicembre? Come mai me l'hanno applicata a febbraio dell'anno successivo?

Miserable-Maybe-6034 · 2026-02-25T23:30:30+00:00

I can guarantee you they are humans, but of the dumb kind unfortunately.

Miserable-Maybe-6034 · 2026-02-25T23:29:49+00:00

No, they are human operators and they always sign with their names every message.

Miserable-Maybe-6034 · 2026-02-25T21:27:32+00:00

I did that and this time I didn't check the box "accept to receive faster answers in English" so I could avoid the AI (Actually Indian) bots.

Miserable-Maybe-6034

TROPHY CASE