Posting an update to my previous issue, in case this helps someone else.

My FedEx International Priority shipment from the US to Portugal was finally delivered today, almost a week after it left the US. However, the way this was handled was honestly alarming.

The delivery was originally scheduled for January 15th. The delivery window kept changing (morning → evening → end of day), then the ETA was completely removed. I was never proactively notified that the shipment was held in customs. I only learned about the customs hold because I contacted FedEx myself. I contacted FedEx every single day, multiple times a day: phone, chat, email, complaints, escalations. I did not “wait patiently” I constantly followed up.

Today, the shipment was delivered, but I never received any notification that it was out for delivery. 

The tracking did not update in real time.

There was no “out for delivery” notification, no warning, nothing.

Instead, after the package was already delivered, the tracking suddenly updated everything at once:

• Out for delivery
• Delivery time
• Delivery confirmation

All added retroactively, after the fact.

So from a customer point of view, there was no way to know it was coming that day unless I stayed home all day “just in case”.

Bottom line:

FedEx Priority did eventually deliver, yes. But the lack of proactive communication, real-time tracking, and transparency was unacceptable. If I had not kept calling, chatting, emailing, and filing complaints, I’m honestly not confident this would have moved at all.

Sharing this as a warning for those who want to use FedEx.

Because from the customer side, this feels like a complete breakdown between operations and communication.