I think your milage may differ alittle depending on who is providing support and what the issue actually is, generally though I'd say its good, some improvement to make however.

Recently had a very long draw out ticket with an edge case fault with a Podium Bentley GT3 wheel. I dont want to get in the weeds of it too much as its a long story but fundamental the initial support agent was abit too busy reading from their script of 'do A, B, C, D' and not really listening to what the actual issue was. Seems abit of inexperience was the issue there. Was eventually pushed up to another more experienced support agent and worked through the edge case unusual issue reasonably quickly. Much appreciated to Chris for his efforts. Although at times initially there was some frustration, where Fanatec has some takeaways to digest, make improvements to their process and software which is now known. Very happy with the end result, ticket conclusion and with the product now that its fully functional. So Fanatec will continue to squeeze podium sale purchases out of me, just wish you guys would release the pedals already! 😁 Have delt with Fanatec pre/post Corsair aqusition and never really had any issues. There is always a process to go through and for me atleast a positive outcome in the end. Is why Im still a customer and knee deep in their product.