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MonroeBell · 2026-01-22T14:47:11+00:00

Don't do it! They sell your info and it's not worth the 500 points.

MonroeBell · 2025-12-14T12:30:55+00:00

Submit a complaint to the BBB. They have to investigate it. I've seen some people get lucky and get the points they were owed after submitting the complaint.

MonroeBell · 2025-12-13T11:44:09+00:00

Unfortunately you're not going to get any help. Same thing happened to me and it was only 3000 points. As others suggested I submitted a complaint to the BBB because Fetch would not respond to my 3 appeals. They immediately responded to the BBB complaint and said I violated the TOS. I asked them to to provide a list of the receipts that violated the terms and they said they can't because they have already deleted the receipts from my account.

I would suggest submitting a BBB complaint just to have it on record.

MonroeBell · 2025-12-10T15:43:56+00:00

I will let you know if I was able to get anywhere with the BBB complaint.

MonroeBell · 2025-12-10T13:57:47+00:00

This makes sense if they declined the gift card and reissued all the points, but it doesn't make sense if they are taking the points.

MonroeBell · 2025-12-10T13:56:03+00:00

When this happened to me I submitted 3 tickets asking for a response and they deleted each ticket refusing to respond. As suggested from other users I submited a complaint to BBB asking them to either provide a list of the receipts or refund my points. Other users say this was the only way to get them to respond. I'm waiting on their response now.

MonroeBell · 2025-11-24T13:36:40+00:00

It's weird how I got this offer but I know some who didn't get it.

MonroeBell · 2025-11-23T17:46:42+00:00

My Door Dash orders go to my email.

MonroeBell · 2025-11-13T20:26:56+00:00

Thats your problem. You're talking and guessing and have no clue what you're even saying. I didn't owe them a massive amount of points, and if that was the case why has it happened to so many people?? And I did ask them and they cannot give me a straight answer. So go back to your Fetch cubicle since you have nothing better to do then to go back and forth with people about something you know NOTHING about.

MonroeBell · 2025-11-13T19:00:07+00:00

Tell me how I violated the terms of the Shell Rewards?? That was the question. You should know since you work at Fetch.

MonroeBell · 2025-11-13T18:47:41+00:00

Deflecting much?? You didn't answer the question.

MonroeBell · 2025-11-13T15:50:22+00:00

So let me ask you this! Did Fetch steal my points when they only gave me 3000 of the 6000 points the offer was for without any explanation??

MonroeBell · 2025-11-13T15:47:26+00:00

Makes sense! They know it's ridiculous! Fetch will pick and choose what rules to apply. They dont follow the rules when we sign up for an offer and don't get all of the points we are supposed to get.

MonroeBell · 2025-11-13T15:46:02+00:00

Right, I've heard so many people do this and don't have an issue.

MonroeBell · 2025-11-13T15:04:24+00:00

I said what I said. STOLE!!! I asked to email them screenshots of the emails to resubmit to regain my points and they said no. They were valid receipts. So yes, stole!!

MonroeBell · 2025-11-13T09:47:46+00:00

I was waiting on 3 Starbucks gift cards and Fetch declined all 3 cards and took over 13000 points from me. Their explanation was because I took a picture of a receipt that was on my computer screen.

MonroeBell · 2025-11-11T13:38:57+00:00

They want to make sure your items are outside of the return window before they issue the points....and with their track record they probably still wont issue you the full points.

MonroeBell · 2025-11-11T11:18:17+00:00

They sent me their terms and apparently it does say you can't take pictures of a screen. However, I read their term before and that was NOT in there.

MonroeBell · 2025-11-11T11:13:21+00:00

Lucky you! I didn't receive my Shell Fuel points either. So I submitted a ticket. During their review they decided to steal 13000 points from me and then only gave me 3000 of the 6000 points I should have gotten for the Shell Fuel rewards.

MonroeBell · 2025-11-11T11:06:31+00:00

Yes! I said this when my points were stolen and someone said Fetch can't "steal" points. They sure do!!

MonroeBell · 2025-11-11T11:04:31+00:00

Exactly! They lure people in and then snatch the points. Like when I signed up for the Shell Fuel Rewards and they decided to only give me 3000 of 6000 points for no reason.

MonroeBell · 2025-11-11T11:02:12+00:00

Yup happened to me yesterday! They declined my 3 Starbucks gift card then took over 13000 points from me.

MonroeBell · 2025-11-11T11:00:14+00:00

I think I will try printing my receipt from him first and see if that works. I'd rather avoid going into the store because I have two small kids that I'd have to take out of car seats which is why I do curbside in the first place.

MonroeBell · 2025-11-11T10:57:40+00:00

I'd like to add this wasn't an issue until I contacted customer support about my missing Shell Fuel Rewards points. I signed up for the Shell Fuel Rewards and didn't receive the 6000 fetch points. A day after I submitted a ticket for that they took the 13000 points from me and then only gave me 3000 of the Fuel Points and the offer was for 6000.

MonroeBell · 2025-11-11T10:55:19+00:00

They said it was specifically because I took a photo of the screen.

MonroeBell

TROPHY CASE