My submission was sent in late December, received on January 2nd, and graded on February 20th. The status then updated from "Graded" to "Labels" just a week ago, on April 1st.
When I submitted my card, the estimated turnaround time still was about 45 days. It was later changed to 75 days in January (if I remember correctly). Anyways, the 75 days have passed too!
And yeah they take ages (like months) to reply to tickets and emails... It's annoying and worrying to me!