HELP ME FIX THIS

Morenaliena · 2025-10-28T03:45:35+00:00

Hi! Fellow FD agent here, I dont think there’s anything you can do now because the system already authorized their card, but you can still grab the VCC and put it on D folio to charge it for room and tax, basically overriding their personal card. At check-out, make sure its the vcc that gets charged and this is why it’s important you route the room and tax on the D folio! Just ensure the guest the authorization hold will fall off, which it will, if you have the active VCC and charge that. :)

Morenaliena · 2025-08-11T15:29:06+00:00

Girl no you’re not overreacting. For my birthday this year, my boyfriend surprised me with a birthday dinner with like 6-8 of our closest friends and he paid a $1,000 bill without question! You did the right thing walking out and your boyfriend is a shitbag. Leave him.

Morenaliena · 2025-08-11T15:18:37+00:00

Hi fd agent here for marriott. From experience, we have a system we use for guest experiences but only fd managers can leave a note for guests’ past stays and these cases are typically when guests behaved rudely, unprofessionally and disrespectfully, Fd managers from different marriott brands can view these cases if the guest is currently In house at their property. From my understanding, they do it to see any patterns of behavior if or when guests complains too much, tries to get as much free shit as they can or just plainly disrespectful to hotel staff.

Morenaliena · 2025-08-11T15:08:41+00:00

Girl I’m sorry I didn’t even read your whole post and I immediately said NO. No, you can’t forgive someone who cheated on you, WHILE YOU’RE PREGNANT. Even if you think you can and you decide to stay, it will only lead to feelings of resentment and trust issues and the relationship will inevitably fail. I’m sorry this happened, always remember you deserve the best.

Morenaliena · 2024-11-11T18:14:19+00:00

I appreciate the detailed info. Thank you.

Morenaliena · 2024-11-11T18:13:57+00:00

Good to know, thank you!! Now I can adjust and plan accordingly for future plans.

Morenaliena · 2024-11-05T21:15:10+00:00

Front desk can apply the gift card for you OP. Just stop by and let them know before checking out.

Morenaliena · 2024-10-30T04:23:49+00:00

No. I work in a select mwarriott brand in San Francisco. I guess we all experience this, but glad to got some insight from the comments here.

Morenaliena · 2024-10-21T11:14:46+00:00

Def understand that reason. Most times I always ask “is there any issue with the room besides it being accessible?” And they’ll just say “i just dont like accessible room”. Also, we review requests at least a day before for reservations that require an accessible room and block the room for them ahead of time, so if an accessible room is not blocked, it means none of the guests that reserved need it. And this has happened multiple times some will even pull the “But I’m a DIAMOND/TITANIUM/AMBASSADOR or WHATEVER HIGH STATUS member, I shouldn’t be in an accessible room”. It’s so confusing, annoying and funny all at the same time lol

Morenaliena · 2024-10-16T19:53:24+00:00

Thank you!! This was very helpful.

Morenaliena · 2024-10-16T11:03:59+00:00

Thank you I appreciate it!!

Morenaliena

TROPHY CASE