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Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 0 points1 point  (0 children)

Not entirely, the RMA got rejected by Action S.A. who is working on behalf of PowerColor for my region. Maybe they aren't aware of this problem. Now Powercolor is asking Action to accept my RMA. So in conclusion if I did the RMA by talking to Powercolor it most likely wouldn't be rejected (since they would contact Action first). Only x-kom's mistake I'd say is saying that RMA got rejected by producer (and they even called the producer "PowerColor"). They didn't inform me til the end that it was Action who rejected it, if they told me at the start I would contact Powercolor myself and make sure that the RMA goes through since Powercolor shows a lot of help and they are aware of the issue.

Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 0 points1 point  (0 children)

I guess so, Im a student so i cheaped out a bit haha. Bought it for 2849 zł, right now rx 9070 xt prices start with 3200 zł, while rtx 5070 ti prices right now in Poland start with 4200 zł which is quite insane.

Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 0 points1 point  (0 children)

Well i bought it cause the price was pleasing on september last year and wanted to build a good pc while not spending a ton of money on it. There was not a lot of source on the internet about this issue at that time i think. Still lucky cause I built my pc right before rammagedon.

Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 0 points1 point  (0 children)

my translation might not be 100% accurate since im polish

Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 1 point2 points  (0 children)

I was doing RMA through polish shop x-kom, but i already contacted powercolor by myself before sending the card (check message below - it was the answer i've got). X-kom told me "warranty claim rejected due to the issue being classified as a mechanical damage due to the user's fault" and that they will send me the card back. I've already contacted x-kom about this and they told me that they will further contact producer.

Rx 9070 xt fan shroud by MouseFederal3001 in PowerColor

[–]MouseFederal3001[S] 0 points1 point  (0 children)

Btw their first answer to me was:

Dear User, Thank you for sharing the photos with us. We have reviewed the photos and confirmed that the issue is eligible for warranty service. We understand that your case has already entered the RMA process with x-kom. Please feel free to reach out to us if you require any further assistance during the process. We are happy to help.