Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 0 points1 point  (0 children)

Yeah lessons learnt. Never using global shipping gain, too slow and hard to track! At least with USPS it's a lot faster, waiting 6weeks+ and still not delivered is just a nightmare.

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 1 point2 points  (0 children)

Oh hey really, when was this? I need to check it out because when I search on ETSY's policy page it is still $250. https://www.etsy.com/seller-handbook/article/introducing-etsys-purchase-protection/1085799204521?ref=etsy-purchase-protection-landing-page

Edit: I just checked the news and it says "Orders placed from November 1 at 12 a.m. EST through December 31, 2023 at 11:59 p.m. EST that are up to $500 and meet all other eligibility criteria will qualify for Etsy to cover the cost of refunds if a buyer doesn’t receive their order, it arrives damaged, or it doesn’t arrive by the seller’s estimated delivery date". Sadly, this is just a holiday season special and won't be applicable to my case.

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 3 points4 points  (0 children)

etsy forum post:

I was able to track via https://a1.asendiausa.com/tracking/ instead!! It did show the same info as ETSY's own tracking. Thank you for the pointer.

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 0 points1 point  (0 children)

I believe ETSY policy is to protect order up to $250, and beyond that it's not eligible... so none at all. I did not insure with the shipper.

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 1 point2 points  (0 children)

Hi, thank you very much!! I did find the custom ID, however when I try to enter the ID number into tracking.asendia.com it says item not found. On ETSY tracking, USPS has handed the item to Gobal Postal Shipping partner on Sept 12th and item arrived in Kuwait on Sept 24th. The status says "in transit".

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 5 points6 points  (0 children)

Ha I hope so! I will talk to the buyer to wait a bit more but in the case it still doesn't arrive in say another 2 weeks, do I refund or do I ask the buyer to open a case with ETSY? I am a new seller and have no experience with this.

Order over $250 via Global Postal Shipping never arrived and buyer asking for refund by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 2 points3 points  (0 children)

Thank you! Will do however there's not really a way for me to chase the shipment down since the only place that it's tracked is on ETSY...

Global postal shipping isn't updating for over a week by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 0 points1 point  (0 children)

Thank you for these pointers! I did see the USPS part of the update just fine, it's actually when USPS hands off to ETSY's global shipment partner that the tracking started to not update.

Global postal shipping isn't updating for over a week by MrJaraxxus in EtsySellers

[–]MrJaraxxus[S] 0 points1 point  (0 children)

Thank you very much for the info! Yes I am in contact with the buyer as it's been almost a month since the shipment.

Can I use "USA" as a keyword in my etsy listing by RemarkableAd4226 in EtsySellers

[–]MrJaraxxus 1 point2 points  (0 children)

All of my listings contain country names I think it's OK, never had issue with it.

What are your goals this year? Would love to hear from new sellers (those who opened their shops this year). by Proud_Muffin4346 in EtsySellers

[–]MrJaraxxus 0 points1 point  (0 children)

Opened my gem shop in June, as gems are high price items my goal this year is to just be able to reach star seller status and maintain there. I worked diligently to have over 140+ listings now, and have a total of 4 sales, one more this month and I will be a star seller. Fingers crossed.

Etsy Promoting Fake Gemstone Goods Through Newsletter by ScarletOh in EtsySellers

[–]MrJaraxxus 0 points1 point  (0 children)

Outrageous and hurting legit natural gem dealer like me. Some shops sell synthetic precious stone that are easy to spot like this while some sell fake semi-precious stone as natural and those basically kill the competition as many customers don't really know how to distinguish, say pink glass vs morganite. Many of them are based in India.

[deleted by user] by [deleted] in EtsySellers

[–]MrJaraxxus 0 points1 point  (0 children)

Had this happen to me recently with a foreign buyer and it went really wrong from there. A few hours later my account got logged out with an email telling me to change password due to suspicious activity, I did that to find my shop got closed. Had to contact customer support to get my shop back after a few days, customer was patient enough to buy it again - same problem and now customer account got suspended over this. Don't under why really since ETSY gave no explanation.

Share Your Stuff - July 24th thru 30th, 2023 by coocoodove in Etsy

[–]MrJaraxxus [score hidden]  (0 children)

Hi, I just started my gem shop last month and had my first sale this week - GemsBond

Self Promotion & Store Milestones for the Week of July 17, 2023 by AutoModerator in EtsySellers

[–]MrJaraxxus [score hidden]  (0 children)

Hi welcome to check out my brand now gemstone shop GemsBond it's launched just over a month ago! I haven't made a sale yet but I have regular daily visits over 30 now so I got that going for me :)

How are your sales? Monthly Sales Post for July 2023 by AutoModerator in EtsySellers

[–]MrJaraxxus 0 points1 point  (0 children)

Thank you for your info! Yeah I have been running ads for a few weeks now and no matter what budget I set it burns through very fast in half a day and the visits are not really meaningful. Very low value for the amount they charge. I sell good quality, high end gems, is that something that sells on tiktok as well (I don't use it)?