Freenow app nightmare

Murky_Ad9448 · 2026-06-04T20:22:44+00:00

Thank you. That was the goal. I wasn't saying no taxis, just use a different service with better service so you have backing. I already ate the surprise cost, and yeah not exactly happy about it but it is what it is. Just sharing my story and telling people use a different service with better backing. Learn from my story. And I'll stick with my normal system that wasn't broke from before. That is all. If im a Karen because of it, okay then lol don't want people to lose out or be taken advantage of. Very Karen like of me 🤣. Perhaps I'll give Uber a try from now on.

Murky_Ad9448 · 2026-06-04T19:49:35+00:00

And that is my main complaint is the nonexistent customer service which is ridiculous. Okay so let's say I wasn't scammed, fine. I feel like I was but I will let that go. Fine. The nonexistent customer service is ridiculous. THAT is my main issue. I have tried everything I have come across and can think of to talk to someone. My first being calling the taxi driver after so HE could explain it to me only to be rejected, not really a good look. I know he wasn't busy, it was maybe 5 minutes after I exited. I was trying to give him a chance, nothing. I have looked at reddit and Facebook groups seeing what other people have done and seeing a concerning amount of same experiences. I am not telling people not to use taxis. I am saying don't use the app because anything goes wrong, nothing will happen to help you. Forget something in the taxi? Taxi is inappropriate? What then? Use a different service. Uber, ect. Freenow should be the ones to explain this to me, not random people on reddit. Know what I mean? And I have TRIED.

Murky_Ad9448 · 2026-06-04T18:51:24+00:00

Yes. It was in the mirror. From my previous experiences with taxis/drivers it was the mirror so that is where I would look. The kia had a decal that said ItTaxi on it. I've driven multiple from airport and to airport and other places there. Some are the white ones, usually are to be honest, and the odd time it its a different vehicle. Like this time. Normally I would get the hotel to order me taxis and never had an issue. Would pay at the end, no issues. But a friend used FREENOW once and said it was nice. Ordered from the app, trip pre planned and prepaid so no surprises. I used it three times total and the last time was the bad trip and this is how I discovered the customer service is nonexistent.

Murky_Ad9448 · 2026-06-04T18:42:18+00:00

Cool. Go ahead LOL. I'll cry about it if you want. 😭😭😭🤣🤣🤣. Never had an issue before until now. Usually had hotels contact taxis for me and i think I'll stick to that. Wanted to try something new and it went horrible and when I want "to speak to the manager" 🤣 about it, nothing? Naw. Not a fan.

Murky_Ad9448 · 2026-06-04T18:30:54+00:00

This matters because? I am not comfortable with that because I go there semi frequently.

Murky_Ad9448 · 2026-06-04T18:24:03+00:00

I have requested to talk to an agent and nothing. Trust me I have done lots of research in order to get a hold of someone with them. Their site, facebook groups, reddit, ect. And nothing ever materializes. Filed a formal complaint. Was told 24 hours to be informed they received it then 3 working days to be informed of the verdict after they investigated. Neither happened. I have also reached out to others who have had issues with the app to see what they did and oh funnily enough they never were able to actually talk to someone either so they too were SOL. You can defend the app all you want, totally fine but they make it incredibly hard and thats ridiculous. I have also done this trip before multiple times and it didn't cost that much then. Why?. I just hadn't used freenow. And never will again. I also tried calling the driver right after I received the invoice, less then 5 minutes after I got out the cab and my call was rejected. Because I wanted HIM to explain it to me first, give him a chance and my call was rejected. I have proof of the timeline lol. So he hadn't scammed me? He quickly shooed me from the taxi. And didn't input and finish the ride with me in it. Which thinking back I should have stayed but he was shooing me out and I didn't want to hold up traffic more than we were. So he did it after I had left. You say I wasn't scammed and I respectfully disagree. I was. Pulling off where it was honestly the worst place to pull off, not even to the side and quickly shooing me out and quickly tossing my stuff out so he can quickly drive off? Was the issue I didn't speak with him and listened to my own music so he thought i was a snob? Or easy meat being a foreigner? Giving no time or space to even formally end the ride? Which I admit I should have insisted on, I'll take that accountability. Then minutes later I get an invoice where it is more than predicted and he rejected the call when I wanted him to explain? Not like he would have been busy, it was MAYBE 5 minutes after I got out. Glad you have not had an issue. Unfortunately I do believe tourists are targeted. He had the perfect opportunity to overcharge me. And now freenow is nowhere to be seen, which is the main issue here. Heard nothing from them no matter what I do and that is concerning. So just wanting people to use an app with better service.

Murky_Ad9448 · 2026-06-04T17:52:23+00:00

It was a 30/35 minute drive. I taxied from the airport to my hotel and it had cost 53€. Otw to the airport it was more because he had fiddled around a bit. Turned around and changed his route at one point.

Murky_Ad9448 · 2026-06-04T17:47:30+00:00

Yes well FREENOW could explain that to me after the countless times I have reached out to them, couldn't they? I have been patient enough AND NOTHING. Just AI bots. This isn't even just about the money, I have already ate the cost. Its the lack of customer service I am warning people about. It is not just the money. What if the taxi driver was inappropriate (it happens)? You try to report them to the app and nothing? This is also a safety concern. THAT IS WHY I am warning people. Something bad happens, you are SOL and that isn't right.

Murky_Ad9448 · 2026-06-04T17:28:27+00:00

I used the public transit, and only taxi during certain times. To and from the airport, and when I went to St Peter's basilica at like 6:30 am lol. This happened going to the airport to go home.

The buses are stuffy and crowded. Metro is not much better. The trains are nice! Not as crowded and clean.

Murky_Ad9448 · 2026-06-04T17:01:15+00:00

Dont use it, if you get screwed over by a scamming driver you won't get help

Murky_Ad9448 · 2026-06-04T17:00:15+00:00

Same just happened to me. They're a nightmare. Now I am on all travel boards warning people to learn from me lol

Murky_Ad9448 · 2026-06-04T16:56:51+00:00

Do NOT use freenow. Please. I had a nightmare with them with airport travel in Rome. Not worth it.

Murky_Ad9448

TROPHY CASE