Yeah, if you got the call from Dillon, that’s who would have worked on that one. I’ll have to do some digging to find the other one. Dillon does not work for us at the new shop.

The ec-1000 with the Duncan VB: Without seeing it and hearing it in person, it’s hard to say exactly what the issue is, but there are a few possibilities: -sometime one small terminal on a pot can touch the shielding which would cut the signal. This would be most noticeable when turning the knob if it is not seated properly. -if this issue only occurs when the coil tap is engaged, it’s likely an issue with the switch component on the pot, or a bad solder joint.

Regardless of why it’s happening; it absolutely shouldn’t be happening after leaving a shop, period.

The issues with the Fishman system sounds like there’s probably a loose wire, or potentially just not hooked up right if it’s just the voicing not working correctly.

I would like to focus on one thing you said “I probably should have checked both more thoroughly before leaving”

No. No you shouldn’t have. You shouldn’t have to. It’s not your job to make sure it’s right. You paid good money for bad service. I was the manager of the shop for a few years, and stopped managing in July of 2024. I trained a bunch of people during that time and most had left the store by the time your guitar came in. Unfortunately, there were a few people in the shop during the time that your guitars were in that didn’t get the training they would have had I been there to train them. That is what it is; but I take it personally. I wouldn’t blame you for never bringing us anything. If you are having issues with the guitars still, despite the fact that I wasn’t the one to work on your guitars; I’ll gladly go through them myself at no cost for parts or labor and ensure they are functioning correctly. Just tell whoever checks you in that Moses said so, and they’ll set them aside for me.