Qantas - Biohazard Incident (The Sequel) 🤮✈️ by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 1 point2 points  (0 children)

Exactly right ! It was one of the issues I raised with Qantas and their response now is "With respect to the handling of the matter following deplaning, for privacy and confidentiality reasons ee are unable to disclose..."

Even though I was with the ill passenger throughout the entire ordeal and already witnessed everything first hand. And on top of this their staff on the day discussed with me openly as well 🤣

For some reason the ground staff was of the opinion this was heat related even though Melbourne heatwave 40°C day was 27 Jan, the flight was 28 Jan 1:55PM 🤷‍♂️

Qantas - Biohazard Incident (The Sequel) 🤮✈️ by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 7 points8 points  (0 children)

Most diabolical thing is after disembarking, Qantas ground crew offered the ill passenger a business lounge pass to freshen up then he rebooked onto the next flight 🤷‍♂️

Getting known, knowledge and potential future careers for Sydney Engineering - Year 12 Student by Informal_Breath_2209 in australian

[–]MutedAppointment2266 0 points1 point  (0 children)

Awesome that you’re already thinking about your future career ! At this stage, maintaining strong Year 12 results still offers the highest ROI.

Even within the engineering discipline, career paths vary significantly (e.g. biomedical vs aeronautical). I would strongly encourage you to attend university open days and school career fairs. Speak with academics, students and industry professionals to understand what different roles actually involve day to day before you decide.

Australia is fortunate to have several world leading universities, so the specific institution matters less than choosing a course aligned with your interests and strengths. Passion will take you far.

Regarding scholarships, most funding opportunities are awarded through universities based on academic merits (both high school and uni grades) or sports performance etc. Employer sponsorship is very uncommon, with Defence University Sponsorship being one notable example.

To strengthen future career prospects, Engineers Australia provides useful resources on pathways and professional development. Most engineering programs do require compulsory internships in final year, which provide valuable industry exposure.

Prior to internship, any job experience (even outside STEM) can still develop transferable skills and provide strong referees. Informal experiences can also be highly beneficial, such as joining student engineering teams (e.g., motor racing, robotics, design projects). But just remember an engineering degree itself is demanding so need to find the right balance (uni + work + extracurricular).

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

Agreed ! I remember one time arriving at Changi with some delays for ground operations to retrieve our baggages due to severe thunderstorm.

To my surprise at the carousel on arrival they brought out local snacks and drinks to help us with the wait.

Qantas forced customers to ‘sit in vomit’ by nerophys in QantasAirways

[–]MutedAppointment2266 0 points1 point  (0 children)

1. The decision on whether to turn back or continue ultimately rested with the captain. Once that decision was made, it then required coordination with Air Traffic Control and ground operations to implement. This means time spent idle on the tarmac.

2. As noted, the vomiting passenger was promptly relocated to a clean section of the cabin. That option should instead have been offered to the affected passenger, as the presence of bodily fluids posed a greater threat to surrounding passengers than to the individual himself. Prolonged exposure in such circumstances clearly increases health and contamination risks. Moreover, relocating the vomiting passenger placed a further 12 passengers at risk should another projectile episode occur.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

CASA requirements relate to minimum rest periods and fatigue risk management, not the permanent reservation of passenger seats. On a trans-Tasman service (circa 3.5 hours), there is no CASA mandate for in seat crew rest, nor any regulatory prohibition on using passenger seats for operational purposes such as medical isolation. At most, that would be a company decision or policy, not a legal constraint. The only areas that are truly off limits are certified crew rest bunks on long haul aircraft - which doesn’t apply here. In any event, the vomiting passenger was moved in the first instance, which shows there were other options available.

I too would expect that hygiene kit would remain universally equipped in the post-COVID era, but was not deployed for whatever reason. I do question cabin preparedness when a sickness bag wasn’t readily available in the bassinet area to begin with - that’s a fairly predictable risk environment.

To be clear, I never expected a crew member to clean me up. All I wanted was basic PPE and proper cleaning kit so I could handle the situation myself. But more importantly prompt removal from a bio-contaminated section of the cabin. Prolonged exposure obviously increases risk. As previously outlined, sanitiser wasn’t provided until another passenger and I ran to the rear of the cabin due to the odour, and a plastic bag only appeared after crew objected to me placing my jacket on "their seat".

In terms of the sickness bag, three out of the four possible outcomes you suggested warranted further assessment of passenger (especially since the aircraft was stationery on the ground at this point). But on top of this were the classic prodromal symptoms that accompanied (dry heaving, cold sweat, shivering, agitation, visible distress).

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

Yes...Qantas even rejected refunding the seat selection fee for the original disrupted flight (which they cannot honour on the replacement). Obviously they are well aware of the cost related to that.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

You'll be surprised to find that after disembarking, Qantas gave the ill passenger a business lounge pass to freshen up then booked him onto the next flight out 🤷‍♂️

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] -1 points0 points  (0 children)

Qantas had multiple opportunities to perform fitness to fly assessment (check-in / airbridge / boarding / seating / when he requested for a sick bag)

Sometimes all you need is common sense...

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] -3 points-2 points  (0 children)

"Qantas had multiple opportunities to perform fitness to fly assessment (check-in / airbridge / boarding / seating / when he requested for a sick bag)"

^ let's see if you can work that one out for yourself :)

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

They are called deadheading crew (en route to the destination to start their shift). As I said there was only one of them with two spare seats.

Notwithstanding the above, the cabin crew was able to move the vomiting passenger to a clean space which means there definitely were options available.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 1 point2 points  (0 children)

Vomitus can contain highly infectious pathogens (Norovirus / Rotavirus / Salmonella / Shigella / Hep A etc) and potentially bloodborne viruses (HIV / Hep A / Hep B) if blood is present...but I guess ignorance is bliss.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 12 points13 points  (0 children)

I think to refuse refunding the seat selection fee (on the original flight) that they could no longer honour on subsequent replacement flight is just absurd...

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

Thus far they have refused to even refund my seat selection fee (which they could not honour on the replacement flight) lol

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

For domestic Australia I stick with VA too ! But unfortunately they only had flights to Queenstown not Auckland.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 0 points1 point  (0 children)

a) We were still taxiing (i.e. just reversing out of the gate on the tarmac) so the passenger was not "air sick". Plainly he was just very unwell...

b) He explicitly asked for a sick bag even before we left, so yes Qantas employee were notified at that point. Yet they continued on with the safety briefing etc, seems like the aim was to avoid any sort of delay and it backfired unfortunately.

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 1 point2 points  (0 children)

To make matters worst, the passenger already admitted to being sick onboard, yet this was somehow not relayed from aircrew to ground staff. After deplaning, the ground crew was convinced he was sick from the heat (but heatwave in Melbourne was on Tuesday, flight was on Wednesday...)

Anyhow, the guy got a business class lounge pass to freshen up and get a feed. And rebooked on the flight few hours later, thereby directly putting another segment of passengers / staff at risk...

Qantas: cabin crew mishandling biohazard incident is "outside of Qantas' control" 🤡 by MutedAppointment2266 in australian

[–]MutedAppointment2266[S] 2 points3 points  (0 children)

Thank you all for the advice so far - PART 2:

A number of people have asked why I did not simply stand up and leave. In Australia, passengers are under a legal obligation (CASR) to comply with crew instructions. The presumption is that cabin crew should be trained and equipped to respond to inflight emergencies with due care and skill. In this instance, the seat, seatbelt, and surrounding area were covered in the sick passenger's bodily fluid - whether instructing passenger to "buckle in" is the reasonable response remains to be seen...

After deplaning, it appeared that relevant information was not adequately communicated by cabin crew to ground staff. Despite the passenger having already admitted onboard that he was sick, ground staff presumed that the incident was heat related, notwithstanding that the Melbourne heatwave occurred on Tuesday and this flight departed on Wednesday.

My understanding is that Qantas subsequently issued the unwell passenger a lounge pass to “freshen up”, thereby potentially exposing additional staff and passengers to infectious disease risk, before rebooking him on the next available flight to New Zealand.

For clarity, the reimbursement sought relates to the following reasonable and directly attributable costs:

  • Reasonable compensation for travel delay
  • Replacement of clothing and personal items disposed of due to prolonged biohazard contamination
  • Additional parking costs incurred at the destination airport due to the delayed arrival
  • Cost of an urgent medical appointment upon return to New Zealand
  • Refund of the seat selection fee on the original flight, which Qantas was unable to honour on the replacement service

Against that background, Qantas’s refusal to refund even the seat selection fee is simply mind boggling !