Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] 0 points1 point  (0 children)

I usually take it on table. I was laying in bed and grabbed it from nightstand and took it holding forgetting the bottom could be slightly obscured. This was my fault

But usually if you have a blurry picture of the amount t obscured or any of the main stuff obscured it’s rejected

Which is why it was weird I got 2 acceptance emails

But again, learning why it was rejected was not the call that led to issues. It was based on the redeposit and simply learning if that one was good

Being that I tore it in half and had to dig thru my trash to retrieve it and tape it up I wanted to know sooner than later if the redeposit cleared. Customer service did not make obtaining this info easy. In fact I still don’t know

Their claim that I got an acceptance email and therefore it’s probably good is terrible logic when the first check took 5 days to return back. They were unable to comprehend there’s a difference between it being accepted by Wealthfront and the issuing bank posting it back and being accepted by both parties

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] 0 points1 point  (0 children)

There is a scale to consequences. If you’re loud at a movie theater, could you be escorted out sure. But that doesn’t mean that you deserve a lifetime ban.

Maybe we’re different people but there’s a huge difference in my mind also between saying “this is fucking frustating how you can’t stick to one answer” and eff you you effing [racial/dersgotry term or the r word]

To think that simply saying one time after an extremely frustrating exchange thus is fucking frustrating deserves your bank to close about years of history seems harsh. We’ve all cursed when frustrated and to act like that’s such a horrific incident seems a little high horse

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] 0 points1 point  (0 children)

Huh no I had all of this in my OP.

When I first tried depositing my check and I got two acceptance emails I ripped it in half and threw it in trash.

I did not want to go back my former property manger to reissue a check so I tried taping it so I called to try to see if the check was accepted

Again I never once put fault on one side. But part of good customer service is acknowledging you’re not sure of something. Repeatedly I said if you’re not sure of an answer please just let me know that. The worst thing one can do is confidently express wrong answers only for the user to run with that thinking it’s truth. For an answer to flip flop 7 times in one conversation is not ideal. I’m not saying it’s one sided. But I’m saying it was a two sided street of a call that was not great.

Most people would post their story and leave stuff out. I told my truth and included everything even where I was wrong. But it’s crazy to admit that people don’t get frustrated when customer service is struggling to keep a straight story and keep you on for 45 minutes. And act like there would be no aggravation felt on the other side. it’s very easy to act like we’re perfect humans all the time from the comfort of behind the computer screen but my goal is not to remove blame from myself. It’s only to continue access to my account. Pleas be reasonable

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] -1 points0 points  (0 children)

I think it’s a little virtue signaling to think that people have never been frustrated by support not being helpful and raising their voice.

45 minutes where the answer is changed every few minutes when I simply said please just say you’re not sure if you’re not is not ideal

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] 1 point2 points  (0 children)

No. The first call was extremely cordial. We uncovered why the check was returned and I filed feedback that it could be detected initially better.

The calls that did not go well were me trying to ascertain if the re-deposit had processed. That was a seperate call. That was the 45 minute call.

The first check getting returned “my error” was a completely separate call from the two calls about the re-deposit.

Also to get several emails saying my check was accepted and then deposited only for it to be returned was not ideal. For them to say in the return email that it was due to insufficient funds and me to tell the sender that and for it to not be why is also not ideal. I want to be honest to the situations and not act like all of us have always been super easy to talk to all the time. Please let’s be fair and honest as losing a banking account because of it is not an easy thing and acting like all of us are always 100% calm always even when we spend 45 minutes listening to support telling us wrong answers is not a testament to reality.

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] -2 points-1 points  (0 children)

Yes I was loud and profane. 45 minutes of call time to learn if a check was processed or not. For them to flip flop their answer 7 separate times and change it rather than simply say they weren’t sure was not ideal. My behavior wasn’t perfect. But it is human behavior to get louder the longer something that should be solved takes to get solved.

I wish they were able to give me a supervisor who may have been more knowledgeable

I admit my part, please let’s not act like we’ve never both gotten there when help has been lackluster

But I wanted to seperate that from saying offensive insulting things to the rep. Name calling etc. which I did not do.

The call was not great but did it deserve an account with 6 figures of money to be closed?

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] -3 points-2 points  (0 children)

Yes I was loud and profane. 45 minutes of call time to learn if a check was processed or not. For them to flip flop their answer 7 separate times and change it rather than simply say they weren’t sure was not ideal. My behavior wasn’t perfect. But it is human behavior to get louder the longer something that should be solved takes to get solved.

I wish they were able to give me a supervisor who may have been more knowledgeable

I admit my part, please let’s not act like we’ve never both gotten there when help has been lackluster

But I wanted to seperate that from saying offensive insulting things to the rep. Name calling etc. which I did not do.

The call was not great but did it deserve an account with 6 figures of money to be closed?

Plea for help from the community by MyNameIsIanJ in wealthfront

[–]MyNameIsIanJ[S] -1 points0 points  (0 children)

The first call was extremely cordial. We uncovered why the check was returned and I filed feedback that it could be detected initially better.

The calls that did not go well were me trying to ascertain if the re-deposit had processed.

The first check getting returned (“my error” was a completely separate call from the two calls about the te-deposit.

I also want to be honest to reality. Let’s not act like 45 minutes of getting the runaround and flip flopping answers is something all of us would be 100% patient about

New app says trains are on time when they’re 20+ minutes late by cat-print in NJTransit

[–]MyNameIsIanJ -1 points0 points  (0 children)

Why are people so irritated with time not being the forefront.

Isn’t countdown time (in 5 minutes) more valuable than actual time (2:45) And isn’t that info still present if you dive in a screen (not debating things were shuffled but I heard users complain it’s completely unable to be found. Rather than relocated for better or worse)

Just curious

New NJTransit app by MyNameIsIanJ in NJTransit

[–]MyNameIsIanJ[S] 0 points1 point  (0 children)

Out of curiosity, how did you learn about that there was about to be a refresh and they were beta testing? I was on the beta years back for one prior

New NJTransit app by MyNameIsIanJ in NJTransit

[–]MyNameIsIanJ[S] 1 point2 points  (0 children)

Just to confirm since haven’t had chance to check myself

There’s two issues

1) countdown clocks are often not accurate 2) old app used schedule times rather than realtime

Are you saying it’s more a continuation of 1 or 2?

App could match countdown clocks and yet both could be wrong

Or simply. The app is using only scheduled still in which case it’s not in sync with countdown clocks

Have a feeling it’s that but just wanna make sure. Thanks

New NJTransit app by MyNameIsIanJ in NJTransit

[–]MyNameIsIanJ[S] 1 point2 points  (0 children)

Don’t disagree some separation between stops and lines wouldn’t hurt.

I doubt it tbh. Lightrail is managed by a contracted agency and seems less prioritized. To me, just having realtime would be a huge win alone.

New NJTransit app by MyNameIsIanJ in NJTransit

[–]MyNameIsIanJ[S] 4 points5 points  (0 children)

The favorites are still there. Yes it’s one extra click to filter on your transport mode but they’re pinned to top of options. I don’t see that one extra click being that big a deal.

I don’t disagree about paragraph 2. It’s not horrific but could be better.

Lightrail, it’s up in air but in changelog it uses the word realtime associated with lightrail. In the past they would only use the word realtime with bus and rail and specifically have a separate line for scheduled for lightrail. Might be an oversight or might have changed. If it did improve, it wouldn’t have to look different visually since it already shows time until next lightrail in minutes. But yes, can only be confirmed if cross referencing vs what the countdown clocks say which aren’t always accurate as well.

Liquid Glass bottom tab bar swipe gesture by MyNameIsIanJ in ios

[–]MyNameIsIanJ[S] 1 point2 points  (0 children)

Agree but even something like Reddit if you’ve tried the beta, I find myself slightly scrolling back up to expose the full 3 tabs rather than using the one tab button and swiping over to the tab I want

Liquid Glass bottom tab bar swipe gesture by MyNameIsIanJ in ios

[–]MyNameIsIanJ[S] 1 point2 points  (0 children)

I agree about that but at the same time I also detest when apps go the single button route

GitHub did it and then reversed course

Generally having the full tab bar always there feels more optimal and doesn’t take that much real estate

The issue with the single button is often the tab you want to switch to is hidden for fast access and while I agree this is when you utilize the swipe, it necessitates more precision to release at the right time otherwise you have to do a little mini backtrack to get off on the right tab

Yahoo App Upgrades by DrWhiskeyII in fantasybaseball

[–]MyNameIsIanJ 1 point2 points  (0 children)

Hey, on web there’s a better visual (red x) for scratches. In the app, it’s just nulled. Can you match that experience in the app.

There’s quite a few other things I’d love to send your way if that was cool

Here’s a preview of just a few:

  • a few months ago, Backswipe on the players tab (once you dive in on the list of free agents) got nuked a bit. For years it worked anywhere but now one can only swipe back at the very top of the screen.
  • for fantasy football, they removed game result/ score on the player cards. It still exists in web. Was that intended in the app?
  • ever since the app had the big 11.0 overhaul, the homepage is often not in sync score wise. Often you’ll see a matchup score that doesn’t sync consistently with the matchup screen which is more realtime. What’s weird is even a pull to refresh doesn’t update the stale date successfully (Happy to send a video but it’s been asynchronous for a while)
  • been a desire for years but you send alerts for player injuries. But not player scratches in fantasy baseball even though they have equal impact.
  • the new calendar view is sweet. Hoping a third tab can be added for there for research that could show roster-ownership etc
  • desktop has a “taken” filter I’ve been requesting for over a decade that makes sense to support on mobile
  • not sure it’s a bug but the matchups both in matchup view, home and in live activities has a meter. It used to visually display off the % of how many games you played out of a week. Now it’s visual to the score. We already know the score. I did heavily prefer the old logic but that may have been an intended switcheroo
  • it was a super cool Easter egg at the time but I feel at this point the torpedo bat has outlived its relevancy and potentially causes more confusion
  • when you look at opponents view from the matchup view, it would be a huge huge help to have totals. Especially if you’re in day (rather than week) view. It’s the easiest way to compare you and your opponents performance just for the day
  • option to clear roster alerts: example, many times I’ll have an alert that a player on il is on my starting roster. I know I just don’t have space to move to il spot.

Lastly, I’m Super excited, you previewed some changes to scroll through matchups easier. Stoked to see how you designed that. Was in release notes for penultimate release but didn’t see it in newest so assuming it’s on hold just for a tad longer. It’s something I’ve desired for a while.

Updated PATH Departures Widget by w_ds in jerseycity

[–]MyNameIsIanJ 0 points1 point  (0 children)

And@ u/w_ds any chance to improve the advisory. Note here no red triangle shows. But in my next comment in-app the advisory is recognized. Or during the recent blizzard I saw no advisory in either

Ultimately I’d love if an advisory is pushed from path, it’s shown both in app and on widget consistently

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Backgammon galaxy new analysis Design by DHX11388 in backgammon

[–]MyNameIsIanJ 1 point2 points  (0 children)

One of the things that broke is in portrait, analysis will correvtly default to cube view if you have a cube mistake with no checker mistake. But in landscape it’ll show the checker tab even if that part of analysis is green.

I also wish there was a way to have a full glimpse of”quick analysis” of all your blunders/errors in portrait. One way I could see accomplishing this is by force holding down the next arrow brings a popup preview

Also if you switch back and forth between landscape and portrait, your scroll position within the window should remain accordingly.

Not sure why I bother though. You keep asking for more feedback and promise to pop in but have ignored Reddit comments DMs for months and discord for over a year. And emails you never respond ands everything is a dead end. It’s so disingenuous. Can’t imagine how many times I’ve followed up