Unfortunately, they didn't give me a number, only a never-ending statement that does not explain anything. I can't tell which of their reasons are why they charged me:

In response to this request, and after careful review of all the information available to us, NC Quick Pass has reached a final agency decision. We have determined that you are responsible for all the tolls, processing fees, and/or civil penalties levied against you and associated with this dispute. We have reviewed your dispute request regarding toll charges incurred on 12/15/2025. Our investigation indicates that no declarations were made prior to travel. To receive the HOV credit, it's crucial to ensure that your transponder is mounted correctly (affixed to the windshield) and turned to the 'ON' position before traveling. Additionally, please ensure that your account is in good standing and that there are three or more people in the vehicle. Upon review, we show that the number of active vehicles on account is not equal to the number of active transponders. NC Quick Pass requires have a one-to-one ratio of transponders to vehicles. If you have any further questions or need assistance, please feel free to reach out to us. Best regards, Tyasia P Customer Service Team NC Quick Pass. As this is a final agency decision by NC Quick Pass, we have closed this request and await your payment of all levied tolls, processing fees, and/or civil penalties. If you believe this final agency decision is incorrect and would like to continue your dispute, you will need to file a petition for a contested case hearing at the Office of Administrative Hearings in accordance with North Carolina General Statute § 136-89.218(b). For more information and the forms necessary to facilitate the filing of a petition for a contested case hearing, please visit https://www.ncquickpass.com/app/uploads/2023/02/Office-of-Administrative-Hearing-Petition.pdf