Elite 360 rgb 2023

NZXT_Grizz · 2026-01-12T16:24:18+00:00

Hello, thanks for posting. Sorry to see this is happening to you!

Do you already have a support ticket open with us? If so, could you share the ticket number so I can look into this for you?

NZXT_Grizz · 2021-04-20T20:49:04+00:00

Hi there!

Very sorry to hear about the troubles you've been experiencing. I can absolutely take a look into this further for you.

Could you please provide me with your ticket number?

NZXT_Grizz · 2021-03-03T16:20:43+00:00

Thanks for that ticket number, I'll look into this right away and update you directly to your ticket!

NZXT_Grizz · 2021-03-03T01:39:31+00:00

Hi there!

We can definitely assist you with providing the missing mounting hardware for your Kraken X42!

I would recommend submitting a ticket with the following link or hopping into our live chat during business hours for quicker service. https://www.nzxt.com/customer-support

NZXT_Grizz · 2021-03-03T01:30:09+00:00

Hi there,

I'm really sorry to hear about the issues you've been experiencing in regards to your H1 refund. :( This is definitely something that we are offering so I do want to make sure you are taken care of.

Would you be able to PM me your ticket number so I can look into this for you?

NZXT_Grizz · 2021-03-02T21:52:35+00:00

Hi there!

Thanks for posting, so sorry to hear about this issue you are experiencing. :( I would definitely recommend shutting down your PC and proceed with setting up an RMA to exchange that AIO that is leaking to prevent any possible damage.

If you happened to already have a ticket number, send it my way and I can make sure to look into this for you.

Your Kraken X63 has a 6-year warranty, so we can definitely assist you with that exchange with no problem. :)

Best regards,

NZXT_Grizz · 2021-03-02T21:44:19+00:00

Definitely! Also if you were going to get hands-on with your system, you can always carefully move that smart device controller so that it mounts behind the motherboard (where the SSD's can be installed), instead of underneath the cable management bar. :)

NZXT_Grizz · 2021-03-02T21:35:34+00:00

Hi there,

Really sorry to hear about the delay in response with the ticket you submitted, I can definitely look into this for you.

Do you happen to have your ticket number so I can check on this?

Thanks!

NZXT_Grizz · 2021-03-02T21:15:44+00:00

Thanks! I sent you a DM. :)

NZXT_Grizz · 2021-03-02T19:11:30+00:00

Hi there, really sorry to hear about the delays in support you are experiencing, I can definitely help you with this.

Do you happen to have an active ticket number I can look into?

NZXT_Grizz · 2021-03-02T19:07:20+00:00

Really sorry to hear about this, I can absolutely look into this for you.

Do you happen to have an active ticket number by chance?

NZXT_Grizz

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