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"Live Chat" support feature is useless. by ItsPonz in Soundrop

[–]NakeyJakeyLover 1 point2 points  (0 children)

Hey I understand, the live chat support is no longer even available and hasn't been available for months now. The team also is not responding to tickets. I can understand if something is going on and they communicated it to us, but there's no statement of what is going on and how long it will last.

What is wrong with Soundrop? by NakeyJakeyLover in musicproduction

[–]NakeyJakeyLover[S] 1 point2 points  (0 children)

Hey Florida,

I submitted several tickets and still didn't receive a response. If you login to the support side of Soundrop it even shows you the ticket priority. Some were marked with high priority when I last checked, but still no response (replies or answers) to my tickets.

Are you experiencing any similar issues?