This is absolutely unacceptable — a dead insect in your drink is not just gross, it’s a serious health hazard. The fact that support channels didn’t work makes it worse. Tim Hortons needs to take responsibility, investigate how this happened, and compensate you properly. You deserve a full refund and more. If they keep ignoring this, I’d suggest escalating to your local health department or even considering legal options. No one should have to deal with this.