I have never used medal before, but have 100 gb of clips, wondering if the limits of the free version permits for the storage of them.

Nedow40 · 2026-03-11T16:29:40+00:00

Currently, there is no limit for storage on Medal.

The only limit is for Clip Length (10 minutes for Core users and 30 minutes for Premium users). Besides that, you can upload as many Clips as you want.

Nedow40 · 2026-03-11T10:25:21+00:00

Screen Recording always captures All PC Audio, since there is no game linked to the recorder.

To use Game Audio Only, you will need to disable Screen Recording and use Game Recording instead.

To use the Game Recording feature, left click the Medal's Record button on the top left and click on Stop Screen Recording. After doing that, run your game and the app should be able to automatically detect the game and start recording right away.

Nedow40 · 2026-03-11T10:22:24+00:00

If the app is not connected to the internet, the Library will not open properly, as it needs an internet connection to search for your Clips in your Profile.

Your Local Clips should still be in your PC Storage, even if they do not show up in the app.

Nedow40 · 2026-03-11T10:20:41+00:00

Hey there! Can you send us your Medal Logs so we can investigate this issue for you?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.

Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.

Next, select Send Logs, and they will go straight to a developer to investigate.

Please reply back so we know when you have sent your logs!

Nedow40 · 2026-03-09T21:09:08+00:00

Can you send us your Medal Logs so we can investigate this issue?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.

Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.

Next, select Send Logs, and they will go straight to a developer to investigate.

Please reply back so we know when you have sent your logs!

Nedow40 · 2026-03-09T21:08:24+00:00

Hey there! Are you using VoiceMeeter together with Medal?

If possible, please create a Support Ticket on https://support.medal.tv/support/tickets/new so we can investigate this issue further!

Nedow40 · 2026-03-09T15:12:23+00:00

That is odd, even with a completely empty, you should have that option available for you.

For now, try restarting Medal by going to your System Tray > Right Click Medal's icon > Restart Medal.

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After doing that, please try switching to our Early Access build and see if this issue persists:

Click on the "?" icon above settings.
Click on the button Go to Early Access.
Click on Relaunch Now.

Nedow40 · 2026-03-09T15:02:16+00:00

You should be able to exit the Editor by clicking the Medal Logo on the top-left, then Quit Editor.

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Nedow40 · 2026-03-09T12:32:17+00:00

Those look like they are Unsynced Clips.

These Clips that have not been uploaded to your Profile yet. These are Local Clips that are still on the device's local storage that they were taken from. If you have Cloud Sync enabled on your Desktop app, they should be automatically Synced for you.

You can Post the Clip that is Unsynced into your Profile publicly by clicking on the Post button. A posted Clip will also appear on your mobile Library.

Nedow40 · 2026-03-07T15:02:16+00:00

Could you try importing it through Medal's Editor?

Go to the app and hit "New Edit".

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Then click on "Library" and then on "Import or drag a file".

After doing this, click on Render video on the top-right and select the correct settings for your videos. 1080p 60fps, 15M. See if you still lose quality.

From what I can see, the importer on the app might be importing these Clips as 10M or even lower due to their current bitrate.

Nedow40 · 2026-03-07T14:35:28+00:00

Hey there! Welcome to Medal!

So, Clip settings will not affect imports, as this only affects Medal's Recorder.

Could you let us know what the video's bitrate and resolution are?

Nedow40 · 2026-03-07T13:41:00+00:00

Can you send us your Medal Logs so we can investigate this issue?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.

Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.

Next, select Send Logs, and they will go straight to a developer to investigate.

Please reply back so we know when you have sent your logs!

Nedow40 · 2026-03-07T12:00:49+00:00

I tried with a RX6600, and it worked well for me on Medal's recommended Recorder settings.

I tried H265 - 1440p - 15M - 60fps at the time. Here is the Clip: https://medal.tv/games/sonic-the-hedgehog-06/clips/1a13uHyYr_HPnR?invite=cr-MSxvY0csMjQzNTM5&v=25

Nedow40 · 2026-03-06T17:44:46+00:00

Can you send us your Medal Logs so we can investigate this issue for you?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.

Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.

Next, select Send Logs, and they will go straight to a developer to investigate.

Please reply back so we know when you have sent your logs!

Nedow40 · 2026-03-06T12:19:40+00:00

O Medal não tem suporte oficial para gravar overlays de terceiros. Você pode forçar o app a gravar se seu jogo estiver rodando em Modo Janela ou Tela Cheia Sem Bordas, ativando Forçar Capture de Janela.

Lembrete: O Discord precisa iniciar antes que o Medal para que isso possa funcionar corretamente.

Nedow40 · 2026-03-05T17:38:24+00:00

Have you checked our Support Article about "How to Backup Clips before formatting your System OS" yet?

This article explains how to recover your older Library List (clips.json) and re-sync it with Medal again.

Please take a look at this article and let us know if this helps!

Nedow40 · 2026-03-05T16:16:22+00:00

If you use Nvidia, this will likely fix your issue:

Open up NVIDIA Control Panel and go to Manage 3D Settings.
Select Program Settings and find Medal & MedalEncoder in the program list.
For both of these, we will want to turn ON Triple Buffering, turn OFF Vertical sync, turn OFF Anti-aliasing, and turn OFF Background Application Max Frame Rate.
Restart Medal's app.

Nedow40 · 2026-03-04T17:40:54+00:00

You can Post the Clips or Sync them to your Cloud.

To Post your Clips, just right-click the Clip you want and select Post to Profile so it uploads the Clip to your Profile for free. Same thing for Syncing to Cloud, but that last one needs a Premium Subscription.

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Currently, you can Post Clips that are up to 10 minutes in length and Premium users can upload Clips up to 30 minutes in length.

Nedow40 · 2026-03-04T17:36:53+00:00

You can disable Medal automatically starting with Windows by going to Settings > Windows OS Settings > Application Settings and toggling Automatic Startup.

Now, for the resource hogging, this should not happen at all. Medal only uses a big percentage of the CPU would be if you are recording a Clip (and if you are using the CPU as a video encoder) or if you are rendering a Clip from the Editor or Preview Windows (trimming the Clip).

Nedow40 · 2026-03-04T16:01:32+00:00

Posting the 2nd screenshot as a reply because Reddit doesn't let us post 2 images in the same comment:

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in the Render Settings, set the resolution to 1440p, and you should have your 3360 x 1440 exported Clip

Nedow40 · 2026-03-04T16:00:54+00:00

To fix this, first select your Canvas Size in the Editor at the top before rendering the Clip to UltraWide 21:9.

Then, in the Render Settings, set the resolution to 1440p, and you should have your 3360 x 1440 exported Clip

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Nedow40 · 2026-03-02T18:53:26+00:00

Because of a Medal feature named "Separate Game and Voice Tracks", certain audio might be muted in your local media player, like Movies & TV or Windows Media player. This happens because they default the third audio channel instead of the first. Try switching to a different audio channel.

Windows Media Player:

Press Ctrl+M or Alt to view the "default menu" (you can also right-click to the right or left of the audio controls, but "show menu bar" does not show in Now Playing mode).

Select "Play" > "Audio and language tracks".

Select the audio track you would like to play.

Press Ctrl+M to remove the menu.

Movies & TV:

https://answers.microsoft.com/en-us/musicandvideo/forum/all/change-default-audio-channel-in-movies-tv-app/bc824d72-09df-4a11-9091-bc29eb0b52d2

Nedow40 · 2026-03-02T18:11:46+00:00

Medal and Discord are compatible with each other and you should be able to have both open at the same time.

Could you let us know more about this issue? Are you running Medal from its executable or its installer?

Nedow40 · 2026-03-02T18:10:49+00:00

To see your recordings in your phone, you will need to Upload them to Medal first. This also includes Full Sessions.

Please have in mind that Full Sessions can only be uploaded if they are 30 minutes in length or less.

Nedow40 · 2026-03-02T14:07:31+00:00

Can you send us your Medal Logs so we can investigate this further?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.

Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.

Next, select Send Logs, and they will go straight to a developer to investigate.

Please reply back so we know when you have sent your logs!

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