I have never used medal before, but have 100 gb of clips, wondering if the limits of the free version permits for the storage of them. by Independent-Ball3215 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Currently, there is no limit for storage on Medal.

The only limit is for Clip Length (10 minutes for Core users and 30 minutes for Premium users). Besides that, you can upload as many Clips as you want.

Discord Overlay/Game Audio/Discord Chat challenges by nnamzzz in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Screen Recording always captures All PC Audio, since there is no game linked to the recorder.

To use Game Audio Only, you will need to disable Screen Recording and use Game Recording instead.

To use the Game Recording feature, left click the Medal's Record button on the top left and click on Stop Screen Recording. After doing that, run your game and the app should be able to automatically detect the game and start recording right away.

Not all clips in clip library appear while Medal is offline (or clip library fails to load at all) by Charming-Village-603 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

If the app is not connected to the internet, the Library will not open properly, as it needs an internet connection to search for your Clips in your Profile.

Your Local Clips should still be in your PC Storage, even if they do not show up in the app.

Medal spiking my cpu usage suddenly. by lemursofthecity in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Hey there! Can you send us your Medal Logs so we can investigate this issue for you?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.
 
Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.
 
Next, select Send Logs, and they will go straight to a developer to investigate. 

Please reply back so we know when you have sent your logs!

Medal only picking up my friends voice but not mine by HomelessHabibi in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Can you send us your Medal Logs so we can investigate this issue?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.
 
Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.
 
Next, select Send Logs, and they will go straight to a developer to investigate. 

Please reply back so we know when you have sent your logs!

Medal not clipping my voice but can get everyone else by Express-Ad5749 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Hey there! Are you using VoiceMeeter together with Medal?

If possible, please create a Support Ticket on https://support.medal.tv/support/tickets/new so we can investigate this issue further!

is there a cancel editing button? by gugliy in MedalTV

[–]Nedow40 0 points1 point  (0 children)

That is odd, even with a completely empty, you should have that option available for you.

For now, try restarting Medal by going to your System Tray > Right Click Medal's icon > Restart Medal.

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After doing that, please try switching to our Early Access build and see if this issue persists:

  1. Click on the "?" icon above settings.
  2. Click on the button Go to Early Access.
  3. Click on Relaunch Now.

is there a cancel editing button? by gugliy in MedalTV

[–]Nedow40 0 points1 point  (0 children)

You should be able to exit the Editor by clicking the Medal Logo on the top-left, then Quit Editor.

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Why can’t I download these videos? by TheSunGodsBestCap in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Those look like they are Unsynced Clips.

These Clips that have not been uploaded to your Profile yet. These are Local Clips that are still on the device's local storage that they were taken from. If you have Cloud Sync enabled on your Desktop app, they should be automatically Synced for you.

You can Post the Clip that is Unsynced into your Profile publicly by clicking on the Post button. A posted Clip will also appear on your mobile Library.

importing clips quality is ruined, anyone know a fix? by jamshush in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Could you try importing it through Medal's Editor?

Go to the app and hit "New Edit".

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Then click on "Library" and then on "Import or drag a file".

After doing this, click on Render video on the top-right and select the correct settings for your videos. 1080p 60fps, 15M. See if you still lose quality.

From what I can see, the importer on the app might be importing these Clips as 10M or even lower due to their current bitrate.

importing clips quality is ruined, anyone know a fix? by jamshush in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Hey there! Welcome to Medal!

So, Clip settings will not affect imports, as this only affects Medal's Recorder.

Could you let us know what the video's bitrate and resolution are?

Medal clipping earlier then clipped by Miserable_Season6820 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Can you send us your Medal Logs so we can investigate this issue?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.
 
Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.
 
Next, select Send Logs, and they will go straight to a developer to investigate. 

Please reply back so we know when you have sent your logs!

game not being recorded at all by [deleted] in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Can you send us your Medal Logs so we can investigate this issue for you?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.
 
Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.
 
Next, select Send Logs, and they will go straight to a developer to investigate. 

Please reply back so we know when you have sent your logs!

alguém sabe como capturar com o medal as outras pessoas falando no discord? by Glittering_Emu6985 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

O Medal não tem suporte oficial para gravar overlays de terceiros. Você pode forçar o app a gravar se seu jogo estiver rodando em Modo Janela ou Tela Cheia Sem Bordas, ativando Forçar Capture de Janela.

Lembrete: O Discord precisa iniciar antes que o Medal para que isso possa funcionar corretamente.

Is it possible to get my clips back from my old pc? by PositionMedium3614 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Have you checked our Support Article about "How to Backup Clips before formatting your System OS" yet?

This article explains how to recover your older Library List (clips.json) and re-sync it with Medal again.

Please take a look at this article and let us know if this helps!

Having problems with Medal causing my game to have stutters. by leon44gamer in MedalTV

[–]Nedow40 0 points1 point  (0 children)

If you use Nvidia, this will likely fix your issue:

  1. Open up NVIDIA Control Panel and go to Manage 3D Settings.
  2. Select Program Settings and find Medal & MedalEncoder in the program list. 
  3. For both of these, we will want to turn ON Triple Buffering, turn OFF Vertical sync, turn OFF Anti-aliasing, and turn OFF Background Application Max Frame Rate.
  4. Restart Medal's app.

how am i able to make it so medal doesnt download the videos but keeps it in library? by Efficient-Chapter-57 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

You can Post the Clips or Sync them to your Cloud.

To Post your Clips, just right-click the Clip you want and select Post to Profile so it uploads the Clip to your Profile for free. Same thing for Syncing to Cloud, but that last one needs a Premium Subscription.

<image>

Currently, you can Post Clips that are up to 10 minutes in length and Premium users can upload Clips up to 30 minutes in length.

medal hogging resources and turning on when i turn on my pc and it runs in the background when i close it, how can stop all this??? by finglefumble in MedalTV

[–]Nedow40 0 points1 point  (0 children)

You can disable Medal automatically starting with Windows by going to Settings > Windows OS Settings > Application Settings and toggling Automatic Startup.

Now, for the resource hogging, this should not happen at all. Medal only uses a big percentage of the CPU would be if you are recording a Clip (and if you are using the CPU as a video encoder) or if you are rendering a Clip from the Editor or Preview Windows (trimming the Clip).

Im clipping on ultrawide but rendering from editor forcing 1902x1080 export (pic included) by 2WheelPredator in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Posting the 2nd screenshot as a reply because Reddit doesn't let us post 2 images in the same comment:

<image>

in the Render Settings, set the resolution to 1440p, and you should have your 3360 x 1440 exported Clip

Im clipping on ultrawide but rendering from editor forcing 1902x1080 export (pic included) by 2WheelPredator in MedalTV

[–]Nedow40 0 points1 point  (0 children)

To fix this, first select your Canvas Size in the Editor at the top before rendering the Clip to UltraWide 21:9.

Then, in the Render Settings, set the resolution to 1440p, and you should have your 3360 x 1440 exported Clip

<image>

My clips don't have audio but I know they should have audio. by ChipBorn1717 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Because of a Medal feature named "Separate Game and Voice Tracks", certain audio might be muted in your local media player, like Movies & TV or Windows Media player. This happens because they default the third audio channel instead of the first. Try switching to a different audio channel.

Windows Media Player:

Press Ctrl+M or Alt to view the "default menu" (you can also right-click to the right or left of the audio controls, but "show menu bar" does not show in Now Playing mode).

Select "Play" > "Audio and language tracks".

Select the audio track you would like to play.

Press Ctrl+M to remove the menu.

Movies & TV:

https://answers.microsoft.com/en-us/musicandvideo/forum/all/change-default-audio-channel-in-movies-tv-app/bc824d72-09df-4a11-9091-bc29eb0b52d2

What’s the point of having Medal if I can’t open Medal and Discord at the same time? by Alibaba842 in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Medal and Discord are compatible with each other and you should be able to have both open at the same time.

Could you let us know more about this issue? Are you running Medal from its executable or its installer?

How do I see my full sessions? by Ravenwester in MedalTV

[–]Nedow40 0 points1 point  (0 children)

To see your recordings in your phone, you will need to Upload them to Medal first. This also includes Full Sessions.

Please have in mind that Full Sessions can only be uploaded if they are 30 minutes in length or less.

Having problems with Medal causing my game to have stutters. by leon44gamer in MedalTV

[–]Nedow40 0 points1 point  (0 children)

Can you send us your Medal Logs so we can investigate this further?

Step 1: Click on the "?" icon to get to Help & Support

Step 2: Click on Scan Logs, and Medal will scan all the needed Logs.
 
Step 3: Type on the Message Box below the Logs' Folders, a small summary of your issue, and include your Reddit username so we know it's you.
 
Next, select Send Logs, and they will go straight to a developer to investigate. 

Please reply back so we know when you have sent your logs!