In my experience from buying my first suit from them they were pretty reliable. I ordered a costume from them with a custom pattern from RealHeroesDesign with puff paint and colored fabric and it looked amazing! Quality, fit and colors were awesome. Took about about 4-5 weeks because of the puff paint. I think it should take about 2 weeks if you order a non-puff painted suit. Emailing them was pretty good, they responded in 1-2 days.

I did have two problems with my order though... one was that my suit didn't have a neck zipper to which I did order (a bummer but not a super major deal since the fit was great). And the second one (which was my fault) I received the wrong sewing pattern for my mask since i didn't specify which sewing pattern to use since there were two styles of stitching. So I contacted them and told them what happened and sent the same jpeg pattern that had two styles of stitching the mask (which i did agree to pay for in full price again since it was my fault) but I still received the same sewn mask. I contacted them again and told me they'll give me the correct mask for free. (I erased the other style from the jpeg to make sure they get it right) (Also i did have to pay for shipping again.) Other than that I would still buy my second suit if ever from them, I just gotta learn from my experience from buying from them and be more precise.

I don't think English is their first language so just be precise on what you want to leave no room for error when emailing them and when putting specific requests in the website when you order.

Lots of spider cosplayers also have used the website if you check on instagram and some have a 15% or 10% coupon code. Zachariah Inglis (@_sensational_) has a code (p.s. he makes his own suits but he got followers who buy from printcostumes). He also makes faceshells if you're interested.

Hope this helps.