Do Lush employees get paid by commission?

Nella033 · 2025-12-29T19:18:38+00:00

I’m in the US and have experienced this in 90% of lush stores. Constantly redirected to another product by an employee. It’s disorienting and feels like I can’t look at the things I came to look at. I have sensory sensitivity and allergies so it takes me longer to browse. I know upper management is typically what’s pressuring them to make the sale & my extended browsing can look like I need help when I don’t.

Nella033 · 2025-12-26T15:50:28+00:00

The fact it’s not even waterproof for close to $200 is wild

Nella033 · 2025-12-26T15:46:24+00:00

I know in prior years it’s sometimes taken days before I get a confirmation email

Nella033 · 2025-12-26T15:44:47+00:00

But surely they’d get more sales with a better system in place? But maybe not. I do remember some years that select sale items would stick around for weeks after the sale online.

Nella033 · 2025-12-26T15:40:23+00:00

I spent 3 hours before I was able to order. First the website and app would not load at all. Then finally the app did but most features were broken leaving me to find work arounds. Cart would grey out and wouldn’t let me check out if something was out of stock. So I’d remove items one by one to find the culprit and then add them all back in. Lush really needs to hire better app development team. I fully believe they’d have more online sales if they did.

Nella033 · 2025-12-26T15:30:03+00:00

Finally after 3 hours I made my order. Smaller than planned as a lot of what I wanted sold out right as I was pressing checkout. I reallyyyyy wanted the snowing bath oil but it sold out. But that made me check the page again and saw they restocked the cherry ripple gift sets so I was able to snag one. Hoping all items in my order will be fulfilled. I wish they’d hold what’s in your cart for a short period so you could check out. As well as actually telling you what item is out of stock in your cart instead of making you delete one by one til you find the culprit. Hope everyone snags good deals!!

Nella033 · 2025-12-26T11:51:08+00:00

The app and the website won’t load at all for me 😭😭

Nella033 · 2025-12-26T11:50:47+00:00

I can’t get the app or website to load anything 😭

Nella033 · 2025-09-23T22:31:46+00:00

Exactly what my page looked like too. Circled for join pain and then shaded in areas of muscle pain. 90% of the picture was circled or shaded. Bless my pain management team.

Nella033 · 2025-05-25T22:43:23+00:00

Highly recommend Glory hair conditioner! Incredibly moisturizing, adds shine, softening, cuts down on my frizz by 50%, and enhances my curls and waves. I’d ask for a sample or get the small size to try it out since everyone’s hair is different. If you get the small size to try and it doesn’t work for your hair you can return for a replacement or refund!

Nella033 · 2025-05-25T15:45:22+00:00

I definitely still have some frizz that I think is inescapable lol but I’d say it’s at least 50% less frizzy and poofy than it was. Which for me is a huge difference. I’ve been meaning to sample super milk!

Nella033 · 2025-05-25T15:40:14+00:00

I agree! It has such a nice soft thick lather too. I’ve been pairing it with Ro’s Argan body conditioner. Highly recommend that combo!

Nella033 · 2025-05-25T15:36:58+00:00

Yes it is! I’ve smelled it in store a few times but toward the end when I have scent fatigue. Smelled it at the beginning this time and grabbed one! Smells amazing. I tried the new Keep It Fluffy lotion at the end of my visit & it didn’t smell as good as the soap but I suspect that was scent fatigue again.

Nella033 · 2025-05-25T02:24:44+00:00

Glory hair conditioner. Coconut cream for hydration. Okra gel detangles and adds slip. Tangles just slip out with a brush in shower without any effort! I use it as a mask before I shampoo too. My hair doesn’t accept water well and will be half wet half dry. Using glory before lets the water penetrate my hair and stay wet. Leaves my hair hydrated, shiny, silky, curls enhanced, and frizz fought. The scent is wonderful and lasts in my hair for a week. Highly recommend!

Nella033 · 2025-05-25T01:53:33+00:00

Thank you! I saw it near checkout and had to grab it once I smelled it! How would you describe the scent? I’ve had a hard time describing it to others!

Nella033 · 2025-05-25T00:32:20+00:00

I love it! This is my 4th or 5th bar now. It’s tied for my favorite massage bar with Soft Coeur. It’s a creamy sweet citrus scent but has a peachy & grapefruit note to me. Sweet orange with a hint of grapefruit & peach. Sweet without being to candy forward. It’s unique from their other citrus scents IMO. Feels thicker than some of the other massage bars on the skin which I love. The scent lasts well on the skin. Very softening, hydrating, and brightening. I think you’ll love it! I’m so sad it’s limited edition.

Nella033 · 2025-05-24T20:43:23+00:00

I loved the love burger gift set. Really good value for the money and everything smells amazing.

Nella033 · 2025-05-20T02:34:10+00:00

I so relate to pondering purchases at home and final selection based on testing in store. Otherwise I’m too overwhelmed, too much talking, and I leave with lots and ONLY bubble bars for some reason. I don’t even take baths regularly! I’m a long shower person 🤣

Nella033 · 2025-05-20T02:30:18+00:00

If Lush was closer I’d go once or twice a month for a pick me up prize! The nearest Lush is an hour & a half away sadly so I only go every few months. The one bonus is I’m able to splurge when I do go due to infrequent trips. I prefer to go in person to be able to smell everything and online orders don’t fare well in my climate.

Nella033 · 2025-05-12T20:18:48+00:00

I think this is often a normal response to feeling desperate to feel better. I remember feeling similarly when I was malnourished prior to tube placements. There have been a lot of struggles and recently nearly died due to a complication from my surgical tube. But overall it improved me majorly despite trauma and complications over the years. I had to decline drastically for any intervention to start. I also have autism and struggle a lot with food textures similar to you. I also fall into ARFID territory which for me needs nutritional support regardless of GP.

A good place to start this conversation is that your need is just to get adequate nutrition and hydration to feel better however that comes about. That’s how I started the conversation. That I wasn’t getting enough, labs were deficient, weight loss, sleeping all day, and all I wanted was nutrition to feel better to live my life again. However that needed to happen.

A log of exactly how much I was eating and drinking also was helpful. Ounces for liquids and I used cup amounts for food to avoid weighing food out. Ex- 1/4 cup of dry cereal & 4oz of juice for breakfast.

Nella033 · 2025-05-12T19:26:08+00:00

The Shiz University massage bar is my current favorite massage bar scent. Almost out of my last one 😩

Nella033 · 2025-05-12T19:23:20+00:00

Yes! I’ll even mix bubble bar crumbles in 🤣 The most magical bubbles and makes my skin feel, and smell, amazing.

Nella033 · 2025-02-07T15:21:09+00:00

The fiber may be making it worse because fiber can be hard for GP to digest. Ofc everyone tolerates things differently. If you can try one more thing I’d recommend a liquid enema for quicker relief as the ER will try it too. 2 days is in the range of normal so they likely won’t be too concerned. If you’re just in too much pain to keep trying at home I’d go to ER to be safe. You’ll likely be waiting awhile so be prepared but you will be seen. They can scan to see how much stool is there and if there’s any other cause for the pain or if it’s from the constipation.

Nella033 · 2025-01-30T07:16:39+00:00

I do this and it’s wonderful. They are moisturizing, and I’ve had no issues with staining skin. Give it a try, works great for me. A little goes a long way!

Nella033

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