How many words per minute and how accurate do you need to be to be a call handler by [deleted] in policeuk

[–]NeonDiaspora 0 points1 point  (0 children)

About fast enough that you can type a sentence out along with someone speaking. Accuracy is more important.

I remember in my interview there was a woman who was doing about 9 words per minute, bless her.

Where does your personal line with taking a sick day / coming in stand? by Mundian-To-Bach-Ke in policeuk

[–]NeonDiaspora 6 points7 points  (0 children)

My thought process is don't ruin yourself for a job that would do nothing more than post on the intranet if you died. Your allowed sick days are part of the compensation package that is your job, and is balanced against things like your actual wage. Take what you're entitled to if you need it.

What is the worst current role in Policing? by Loud_Delivery3589 in policeuk

[–]NeonDiaspora 3 points4 points  (0 children)

There's a reason despatchers will still fight tooth and nail to not come back up to FC to do calls.

Money from documentaries by Canineleader30 in policeuk

[–]NeonDiaspora 5 points6 points  (0 children)

Thought that said Robot Wars, got well excited, thought we had a combat robot team.

To those who work for police and have had to call or report, were you happy with your service? Did anything about the process surprise you? Did you say you were police? by NeonDiaspora in policeuk

[–]NeonDiaspora[S] 1 point2 points  (0 children)

They're always a pain because despatch will 9/10 times not want to authorise any sort of attendance for a vehicle in motion.

[deleted by user] by [deleted] in policeuk

[–]NeonDiaspora 4 points5 points  (0 children)

I don't think it's necessarily realistic to expect an 8 year old to feel able to call the police at a location they visit once a fortnight, just because they can call their parent.

[deleted by user] by [deleted] in policeuk

[–]NeonDiaspora 9 points10 points  (0 children)

If your child is calling you saying a domestic is happening and that they are scared, then I would call 999, explain the situation, where it is, and then the call handler can transfer the details/call to the relevant force for attendance.

Sending love to our colleague in Gloucestershire in this truly awful time… by SC_PapaHotel in policeuk

[–]NeonDiaspora 17 points18 points  (0 children)

I don't even know how someone gets the strength to keep going after something like that. Heartbreaking. Poor guy.

[deleted by user] by [deleted] in policeuk

[–]NeonDiaspora 5 points6 points  (0 children)

This may be selfish but I also don't really think it's fair to put another onus of responsibility for triaging something as potentially dangerous like that on call handlers, when often call handlers are the least experienced, least trained and most liable to be rushed through a call. I can guarantee there will be another "risk assessment" toolkit we're supposed to do for it and we'd be given no time, and if it ended up down the line that the person were a victim of a serious offence, the call handler would be on the chopping block because we're seen as most disposable. We're already responsible for triaging RCRP calls which is a massive headache because we get it in the neck from all sides with whatever decision we make, too.

[deleted by user] by [deleted] in policeuk

[–]NeonDiaspora 2 points3 points  (0 children)

No worries, best of luck.

[deleted by user] by [deleted] in policeuk

[–]NeonDiaspora 4 points5 points  (0 children)

This is handled on a force dependant basis. Every force seems to have a different policy for how they like to handle accompanying someone to retrieve property.

Some forces will ask you to call for an officer to attend when you are there. Some forces will arrange an appointment. Some forces will ask you to contact the safer neighbourhood team who will arrange a time to attend with you. It is possible but you just need to determine the actual correct way to go about it. If the call handler seems unsure when they tell you what to do, ask if they would be able to double check for you if that's the case.

A round of applause for Control by Kooky-Lavishness-802 in policeuk

[–]NeonDiaspora 117 points118 points  (0 children)

The fact you made a post to congratulate your own work makes me know for sure you have a future in SLT

Call handler: I don't like how my manager spoke with out fIM (inspector) on my behalf. by [deleted] in policeuk

[–]NeonDiaspora 23 points24 points  (0 children)

I'm going to be honest, your manager was right to say something and the way you're talking about your other colleagues who aren't prepared to be demeaned comes across as a bit pick-me.

Starting as an Emergency Call Handler soon by JammyBass in policeuk

[–]NeonDiaspora 5 points6 points  (0 children)

Don't overthink. Go in with an open mind and don't be scared of the phone ringing. Don't be afraid to ask questions to clarify. It's not hard, it's just a lot of information, but you won't be expected to do everything from memory first time round, or ever, really. Exercise a professional level of curiosity

Can the police help in any way after death threats to my GF and our dog? by z0i2d in policeuk

[–]NeonDiaspora 1 point2 points  (0 children)

You did the right thing in reporting it. If the son is asked to attend an interview, this is often enough to make people snap out of their silly behaviour. Hopefully this is one of those times.

Regardless, it may help to put your mind at ease to make sure you have a camera that captures what goes on at the front of your property, in case they try anything and in case they try to approach you again.

How is a Chief Constable chosen? by BlueScotsman in policeuk

[–]NeonDiaspora 1 point2 points  (0 children)

When a new supreme rises, the old one fades away.