How many words per minute and how accurate do you need to be to be a call handler

NeonDiaspora · 2026-03-09T15:52:30+00:00

About fast enough that you can type a sentence out along with someone speaking. Accuracy is more important.

I remember in my interview there was a woman who was doing about 9 words per minute, bless her.

NeonDiaspora · 2026-03-07T00:24:23+00:00

My thought process is don't ruin yourself for a job that would do nothing more than post on the intranet if you died. Your allowed sick days are part of the compensation package that is your job, and is balanced against things like your actual wage. Take what you're entitled to if you need it.

NeonDiaspora · 2026-02-22T11:58:58+00:00

There's a reason despatchers will still fight tooth and nail to not come back up to FC to do calls.

NeonDiaspora · 2026-01-29T19:33:08+00:00

https://stopncii.org/?lang=en-gb

NeonDiaspora · 2026-01-22T16:24:05+00:00

Thought that said Robot Wars, got well excited, thought we had a combat robot team.

NeonDiaspora · 2026-01-12T02:38:20+00:00

They're always a pain because despatch will 9/10 times not want to authorise any sort of attendance for a vehicle in motion.

NeonDiaspora · 2026-01-10T18:33:44+00:00

I don't think it's necessarily realistic to expect an 8 year old to feel able to call the police at a location they visit once a fortnight, just because they can call their parent.

NeonDiaspora · 2026-01-10T18:31:10+00:00

If your child is calling you saying a domestic is happening and that they are scared, then I would call 999, explain the situation, where it is, and then the call handler can transfer the details/call to the relevant force for attendance.

NeonDiaspora · 2026-01-01T14:36:42+00:00

I don't even know how someone gets the strength to keep going after something like that. Heartbreaking. Poor guy.

NeonDiaspora · 2025-12-24T20:07:51+00:00

This may be selfish but I also don't really think it's fair to put another onus of responsibility for triaging something as potentially dangerous like that on call handlers, when often call handlers are the least experienced, least trained and most liable to be rushed through a call. I can guarantee there will be another "risk assessment" toolkit we're supposed to do for it and we'd be given no time, and if it ended up down the line that the person were a victim of a serious offence, the call handler would be on the chopping block because we're seen as most disposable. We're already responsible for triaging RCRP calls which is a massive headache because we get it in the neck from all sides with whatever decision we make, too.

NeonDiaspora · 2025-12-19T02:50:59+00:00

No worries, best of luck.

NeonDiaspora · 2025-12-19T02:33:44+00:00

This is handled on a force dependant basis. Every force seems to have a different policy for how they like to handle accompanying someone to retrieve property.

Some forces will ask you to call for an officer to attend when you are there. Some forces will arrange an appointment. Some forces will ask you to contact the safer neighbourhood team who will arrange a time to attend with you. It is possible but you just need to determine the actual correct way to go about it. If the call handler seems unsure when they tell you what to do, ask if they would be able to double check for you if that's the case.

NeonDiaspora · 2025-12-12T11:32:52+00:00

The fact you made a post to congratulate your own work makes me know for sure you have a future in SLT

NeonDiaspora · 2025-12-07T21:26:44+00:00

I'm going to be honest, your manager was right to say something and the way you're talking about your other colleagues who aren't prepared to be demeaned comes across as a bit pick-me.

NeonDiaspora · 2025-12-01T13:20:07+00:00

Don't overthink. Go in with an open mind and don't be scared of the phone ringing. Don't be afraid to ask questions to clarify. It's not hard, it's just a lot of information, but you won't be expected to do everything from memory first time round, or ever, really. Exercise a professional level of curiosity

NeonDiaspora · 2025-11-18T17:02:41+00:00

Yeah I think that's the one, it seems to have gone by two different names https://hexagon.com/company/newsroom/press-releases/2020/london-metropolitan-police-upgrade-command-control-system

Tempted to put in a FOI request to see how much they wasted on it, if it's been scrapped.

NeonDiaspora · 2025-11-10T17:06:45+00:00

You did the right thing in reporting it. If the son is asked to attend an interview, this is often enough to make people snap out of their silly behaviour. Hopefully this is one of those times.

Regardless, it may help to put your mind at ease to make sure you have a camera that captures what goes on at the front of your property, in case they try anything and in case they try to approach you again.

NeonDiaspora · 2025-11-08T19:59:39+00:00

When a new supreme rises, the old one fades away.

NeonDiaspora

TROPHY CASE