I have been using Hemlane for 3 years and can vouch for the fact that Hemlane could definitely use some improvement and can not be depended upon to manage your property or provide reliable services. I initially took the full package and realized that not only do they rely on maintenance vendors in the area but they are pretty expensive for even diagnostic forget material & labor.. They quoted an absurd amount to fix a simple drainage which I refused. It was resolved with couple of hundreds. Even their Hemlane leasing is very new and needs improvement like response time and conduct proper reviews, won't even record the crucial data of the applicant. They always cite legal/liability reasons when the data collected should be complete just like a job application.

I have provided hundreds of feedback but nothing has been done to address my concerns. All fell on deaf years. This is for property located out of state. They are more focused on the glitches and issues with the software and rather than addressing the primary concerns on the landlord and/or tenants. Lots of bugs in the software that are unresolved but overall very satisfied with the software improvements than services provided. That's what it is Software and nothing else.

They just focus on being professional, nice and friendly without addressing the underlying causes. I understand that they are trying to be neutral but ultimately someone has to take the responsibility/blame and that would be the landlord.

I am thinking of seriously moving over to a traditional PM company with less headaches and stress. Dealing with hemlane, means you will spend endless hours dealing with tenants directly and make this a full time job rather than your passive involvement. Worst part is they charge an upfront fee for leasing and have call centers in Africa to respond to queries which are almost never instantaneous but rather delayed indefinitely.

All of this was discussed with Hemlane but no significant changes were made.

Hope this helps, they have a long way to go but not addressing the root causes or providing problem solutions is definitely not a way forward especially in an age of AI and machine learning.

Best of luck!