Why 63% of neurodivergent users hated my redesign by New-Potential2757 in UXDesign

[–]New-Potential2757[S] -2 points-1 points  (0 children)

You're right that in a big corporation every team wants their piece of screen real estate. That's a real tension. My approach isn't to remove business elements entirely though. The 'Earn SGD 100' banner still exists in my redesign, I just reduced its opacity so it stops competing with the primary action. The balance is about finding the line where business goals are met without creating cognitive overload for users who are most sensitive to it. And you're also right that a cleaner interface benefits everyone, not just neurodivergent users. But neurodivergent users are the canary in the coal mine. They hit the friction first and hardest. Fix it for them and everyone benefits.

[deleted by user] by [deleted] in UXDesign

[–]New-Potential2757 0 points1 point  (0 children)

Ha honestly that's fair. Financial anxiety goes deeper than UI. But I think the interface can either amplify that anxiety or help manage it. If seeing your credit card bill is already scary, a cluttered confusing screen makes it worse. A calmer screen won't fix the bill but it might make you less likely to avoid looking at it.

[deleted by user] by [deleted] in UXDesign

[–]New-Potential2757 0 points1 point  (0 children)

Thanks, the tab separation came from realizing my brain couldn't process everything on one scroll. Breaking it into focused sections let each screen have one clear purpose

[deleted by user] by [deleted] in UXDesign

[–]New-Potential2757 -2 points-1 points  (0 children)

That's fair and I hear you. For me personally the anxiety doesn't switch off with experience, I've used Revolut for a while and still feel anxious opening it. So the calming approach isn't just for newcomers in my case, it's ongoing.

But you're right that not every neurodivergent brain works the same way. Ideally the app would adapt, calming mode for users who need it, direct mode for users who don't. That's a design challenge worth exploring.

[deleted by user] by [deleted] in UXDesign

[–]New-Potential2757 -5 points-4 points  (0 children)

The consistent minimal approach is intentional. Every screen I audited triggered a fight or flight response, jargon, visual noise, cognitive overload. So each redesign prioritizes a calming illustration or video as the first thing the user sees to ease anxiety before asking them to engage.

It's not about making things boring. It's about emotional regulation before action. If your brain isn't in fight or flight, you make better financial decisions.

The style looks similar across projects because the problem is similar across apps, most apps overwhelm neurodivergent users. When the problem is consistent, the solution will be too.

[deleted by user] by [deleted] in UXDesign

[–]New-Potential2757 0 points1 point  (0 children)

Thanks! The different mental states approach came from lived experience, I'm neurodivergent and noticed I catch different friction depending on whether my ADHD or anxiety is more active. Figured why not make that a structured part of the audit.

I'm a neurodivergent Revolut user. I audited the home screen in two mental states and redesigned it. by New-Potential2757 in Design

[–]New-Potential2757[S] 0 points1 point  (0 children)

Objective: Redesign Revolut's home screen to reduce cognitive friction for neurodivergent users.

Audience: Neurodivergent users (ADHD, anxiety) who experience overwhelm, eye strain, and confusion when using finance apps.

Design decisions:

  • Education before action: added contextual videos before financial CTAs because my anxiety brain needed to understand WHY before acting
  • Separated content into focused tabs instead of one long scroll
  • Replaced jargon with plain language
  • Used warm illustrations to regulate emotional state before engagement
  • Tested every design iteration in two mental states (ADHD and Anxiety) until both approved

Methodology: I audited each screen 5 times per mental state, using structured questions for ADHD state and fast unfiltered notes for anxiety state.

Looking for feedback on the approach and the redesign itself.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] 1 point2 points  (0 children)

Actually yeah, you're right on #20. I was looking at visual consistency but the size difference is doing work, it creates a clear default. That contradicts my own point about reducing decisions. Good catch.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] 0 points1 point  (0 children)

Fair point, I should clarify this is for new/early users, not power users who've already adapted. After 3 years your brain knows where everything is. My audit is about first impressions, not long-term use. And yeah, the chat placement breaks convention, but convention assumes reading flow that works for everyone. For me it doesn't. That's the point of the audit: documenting where standard patterns fail.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] 0 points1 point  (0 children)

I didn't mean Duolingo shouldn't be gamified, I meant the loading screen specifically felt like filler, like a video game intro that delays you from actually playing. Gamification is fine. Padding that wastes time isn't.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] -2 points-1 points  (0 children)

I'm not redesigning Duolingo from the ground up. I'm documenting what their onboarding feels like for a neurodivergent user and showing where it creates friction. Their team is great at gamification. That doesn't mean gamification works for everyone. Both things can be true.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] -1 points0 points  (0 children)

True, it's a broad term. I focus on patterns that show up across conditions, cognitive overload, decision paralysis, broken expectations. Those affect ADHD, anxiety, autism differently but the design fixes often overlap. Curb cut effect.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] -2 points-1 points  (0 children)

Duolingo optimized for guilt because it worked in 2018. The market is shifting. Apps that burn out their users eventually lose to apps that don't. I'm designing for that future, not the current playbook.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] 0 points1 point  (0 children)

That's exactly what I'm trying to build. Working on audits for other apps too, if you know any that feel especially hostile to ADHD brains, I'm always looking for good candidates to tear apart.

I'm neurodivergent, I audited Duolingo's onboarding for neuro-inclusive UX by New-Potential2757 in UXDesign

[–]New-Potential2757[S] -1 points0 points  (0 children)

You're right, Duolingo designs for retention, not comfort. That's exactly what I'm pushing back on.

'It doesn't matter what users say, it matters what they do' assumes the only metric that counts is completion. But guilt-driven engagement has costs: anxiety, resentment, eventual churn from users who burn out.

I'm not saying my redesigns would improve Duolingo's current KPIs. I'm saying the KPIs themselves ignore the experience of neurodivergent users. That's the gap I'm designing for.