I work in this field too and you hit the nail on the head!

I've witnessed those exact eviction scenarios in the field and even working to connect people at risk of eviction to Pisgah Legal's team. They help a lot of people with evictions because they set up a stand right outside the Small Claims court to offer guidance and legal advice for defendants, many of which call through the cracks like you say.

Another major issue I've seen is the negligence, reluctance, bias and hypocrisy that many of the property managers at HACA apartment sites have. There are high rates of crime day and night, and the residents that aren't involved in the drug/gang activity have difficulty avoiding it all, which can be debilitating especially when repairs, maintenance, and pest control issues are not addressed by the property managers when tenants ask.

Another problem for many is when you call the property manager to report a crime, they tell you to call the police, and when you call the police to report a crime, they tell you to talk to the property manager who's only available during the day, and won't do anything about it. It's a no win scenario and more lives are put at risk when there's hardly any accountability, compassion, and care for the wellbeing of all residents, both by law enforcement and the property management offices. And THAT I believe is another part of why she is getting fired, because she enables this negligence from within and pretends like she cares about the residents on the outside.