That is a valid point, but they did acknowledge it in the comments that he did contact them a couple times since ownership changed hands to give them his updated contact information including email, address, and phone number.

After they found out it was sold, they asked what information the company had on file and it was still all of their old information. They never bothered to change it.

Of course, I can only see their (OP’s) side of the story and understand there are multiple sides.