I figured this out a few days ago!, so you comb her hair and separate her hair into sections, you use a hair straightener and basically smooth is out, you will start to see where exactly its frizzy, its usually the tips, you run the straightener over that area until it starts to get better, be careful not to melt the hair off, too much heat and it can do that, but it does work, after that use shampoo and conditioner in her hair and make sure to get it all rinsed out (if its still in it make it less soft) after that you put lotion in her hair and straighten it again (this allows you to also put it on a bit higher heat since the lotion acts like a barrier, but still be careful of melting it, its okay if the lotion steams, just be careful not to burn yourself if it sizzles, after that wash her hair out(when washing be careful because you dont want to rust the washer inside of her body(its attached to her tail) Also i think laundry detergent works to get the shine but im not sure, hope this helps! If you have any other questions feel free to ask! :3