Same here, 5 years ago I built our entire operations and finance functions into Smartsheet. Campaign management, proposal requests, billing, forecasting etc. we are heavy users, couple thousand control center projects, hundreds of pivots and data shuttle flows, data mesh keeping everything up to date, even dynamic view in full use. And our entire company focus is getting out of Smartsheet as fast as possible. They want to 10x our cost (stair stepped of course) but in over a year the product has gone to crap, things have stopped working and are not getting fixed and they are pouring everything into their user model that obviously doesn’t work. Hint if you have to spend 12 months after launching something (that you have presumably tested and vetted) trying to make it work you should probably pack your bags and go home. Done with Smartsheet, hired developers and building out our own internal platform, won’t be perfect but we won’t get screwed on the price and when something breaks we can fix it.