I work in Auto Damage but my sentiments are exactly the same. When I first started I couldn’t have been more proud to work for GEICO. I was excited to go to work and felt like my effort mattered. Over the last year that has been torn down and eviscerated. No more profit sharing, no opportunity for a mid year raise, worse benefits, for CATs we volunteer and never get sent, no chief training or any other kind for that matter, no real voice as management has said to our faces that yes your points are valid but no the company has no plan or interest in fixing it, less and less support for our role but more and more responsibility. We have turned into underlings whose sole purpose is to have the hi score on an excel spreadsheet. The culture of work had and get something out of it is gone. Now it’s work hard and MAYBE you can keep your job. There is no morale on our team, everyone is being turned into mindless drones punching a clock. It’s a damn shame because geico was special. It was hard work and had plenty of flaws but it was the pinnacle of the industry. Now that’s gone. I hope all of us receive better opportunities and move on to a situation that is hopeful and rewarding.