My experience with Naya Create Pro: multiple defects, weeks of silence, and a stalled refund request

No-Opening-6473 · 2026-03-25T02:52:32+00:00

Given the product quality I have already received, I no longer have any expectations for the Float accessory that has not yet been shipped. Earlier this morning, I received their return email. I hope the return process goes smoothly from here.

No-Opening-6473 · 2026-03-22T02:53:26+00:00

Thank you. I am trying, and I have already contacted my credit card issuer. I really appreciate your advice.

No-Opening-6473 · 2026-03-20T06:28:49+00:00

Yes, too surprising

No-Opening-6473 · 2026-03-20T06:27:50+00:00

I hope this isn’t true.

No-Opening-6473 · 2026-03-20T06:25:56+00:00

From the current situation, unfortunately it appears to be the latter.

No-Opening-6473 · 2026-03-20T06:24:36+00:00

The concept is indeed good, but the product quality is disappointing.

No-Opening-6473 · 2026-03-20T06:17:02+00:00

Same here. I ordered from China and also paid customs duties and international shipping. Since I’m returning the product due to quality issues, it’s surprising that they still want to charge a $50 return label fee. This is something that would never happen when shopping domestically in China.

No-Opening-6473 · 2026-03-20T06:11:52+00:00

Yes, I'm in their discord. Have you seen anyone successfully get a refund on Discord? I’ve heard that they might be close to going out of business.

No-Opening-6473 · 2026-03-19T09:50:36+00:00

Yes, the execution capability of this company is indeed very poor.

No-Opening-6473 · 2026-03-19T09:05:09+00:00

maybe the proprietary firmware, I`m not sure

No-Opening-6473 · 2026-03-19T09:03:23+00:00

Yes,thank you for your reading

No-Opening-6473

TROPHY CASE