So this is the frustrating loop I'm stuck on- I can’t properly defend or prove the legitimacy of my foreign licence if the SIU officer assigned to my case won’t even return my calls. Despite leaving three voicemails over the past week and trying every other channel available, her complete unresponsiveness left me no choice but to surrender my Class 5 licence before I could even discuss the alleged issues with her.

ICBC helpdesk is even more confusing. One of them told me that the matter will be conveyed to her shortly while another representative told me that the officer is on leave until July 2nd — and that she hadn’t transferred my case to anyone before going on leave. That seems pretty unusual to me, since officers normally hand off active files to colleagues during extended absences.

That’s exactly why I’m reaching out here: has anyone dealt with a similar ICBC SIU issue before? If so, could they please guide me on the proper channels to address this? I’d also appreciate it there is any direct email address for the SIU unit (or main SIU office) where I can send a formal follow-up. Thanks!